Front Office Team Member

Front Office Team MemberApex is seeking a highly motivated, service-driven Front Office team member to join our established, high-performing practice. In this role, you will be the first point of contact for patients, responsible for delivering an exceptional experience while supporting the smooth and efficient operation of the practice.As a key member of the team, you will play an important role in maintaining schedule flow, supporting daily operations, and ensuring patients clearly understand their care and financial responsibilities. You'll work closely with both clinical and administrative teammates in a collaborative environment that values accountability, positivity, and continuous improvement.We are looking for individuals who bring energy, professionalism, and a strong desire to learn and grow. While experience is helpful, we prioritize attitude, adaptability, and a willingness to take ownership in a fast-paced environment.Core responsibilities include:Deliver a professional, friendly, and efficient experience when handling patient phone calls and inquiriesManage provider schedules to optimize flow, minimize gaps, and support a productive, well-organized dayGreet patients warmly and ensure all demographic and insurance information is accurate and up to datePrepare and clearly communicate treatment plans, helping patients understand recommended care and next stepsCollect payments and confidently manage financial conversations with accuracy and professionalismVerify insurance benefits, submit claims, and support timely and accurate reimbursement processesCoordinate patient check-in and check-out to ensure a smooth, consistent experienceMaintain accurate patient records and documentation within practice systemsCollaborate with team members to support efficient patient flow and resolve day-to-day operational needsJob Requirements:Minimum of 1 year of front office or customer-facing experience (healthcare or dental preferred)High school diploma or equivalent requiredPositive, outgoing, and professional demeanor with a strong commitment to customer serviceExcellent verbal and written communication skills, with the ability to build rapport and clearly explain informationStrong attention to detail and ability to manage multiple priorities with accuracyReliable, accountable, and comfortable working in a fast-paced environmentProactive mindset with a willingness to learn, adapt, and take on new responsibilitiesProficiency with computer systems; experience with Open Dental and Google Suite preferredBenefits:PTO and paid holidaysRelaxed, friendly, and fun culture filled with smart colleagues across the entire organizationOpportunity to play a role in the success of a rapidly growing companyCompetitive payComprehensive health, dental, and vision benefits401K plan with up to 4% matching