Front Desk Receptionist

Job Description

Job Description

When patients come into our office, they'll be greeted by one of their first impressions: you! You're responsible for greeting and signing in patients, scheduling, verifying insurance and confirming appointments and providing excellent customer service in person and on the phone.

As a Front Office/Receptionist with McCart Family dental your responsibilities will be:
-Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
-Respond to patient questions and or concerns according to company Policies
-Answering Telephones
-Scheduling Appointments
-Confirming Appointments
-Follow up on no shows/cancellation of appointments
-Cash Handling
-Handles registration by entering patient demographic, verifies patient insurance and collects copays
-Data entry to ensure accurate patient billing
-Scanning patient information
-Clear understanding of insurance plans to ensure proper appointment scheduling
-Operate standard office equipment such as calculators, computers, copiers, scanners and facsimile equipment
-Ability to work in a fast-pace environment
-Adhere to company dress and appearance requirements
-Positive contribution to a valued team approach
-Perform other projects/tasks, as assigned

KNOWLEDGE/SKILLS EXPERIENCE/EDUCATION REQUIREMENTS
-Customer Service experience required
-Multi-line phone use needed
-Medical/ Dental office experience helpful

We offer a competitive benefits package, which includes:

• Competitive base salary
• Potential Bonus Structure
• Medical Insurance
• Vision Insurance
• In-House Employee Dental Plan
• Paid Time Off + Major Holidays
• Company training & professional development
• Career Advancement from within
• 401K

Key Competencies:

• Excellent communication skills both verbal & written
• Problem-solving
• High energy level
• Excellent customer service
• Dental Software skills
• Multi-tasking skills