Warranty Manager

Job Description

Job Description

Description:

Position Summary:

The Warranty Manager is responsible for leading and developing the Warranty department while ensuring homeowners receive timely, high-quality service after installation. This role oversees daily operations, improves processes, develops team members, and drives consistency across multiple locations.

The ideal candidate is a strong operational leader who can balance people development, process improvement, and customer experience. This individual will play a key role in strengthening warranty operations, improving service performance, and ensuring every homeowner interaction reflects the quality and professionalism of Renewal by Andersen.

Why Join Us?

This is an opportunity to take ownership of a critical customer-facing operation and directly impact the homeowner experience. You will have the ability to build high-performing teams, improve systems and processes, and partner across the business to create a more consistent and scalable warranty experience.

If you enjoy leading people, solving operational challenges, and creating meaningful improvements, this role provides the opportunity to make a measurable impact within a growing organization.

Responsibilities:

Warranty Operations & Customer Experience

• Lead daily Warranty operations to ensure timely, high-quality service delivery across all locations.
• Oversee warranty scheduling, service workload, and pipeline management to support timely resolution of homeowner concerns.
• Manage escalated homeowner issues while ensuring professional communication and resolution.
• Standardize and reinforce warranty processes to create consistency across locations.
• Drive accountability, accuracy, and efficiency within warranty operations.
• Ensure compliance with LSWP requirements for applicable homes (pre-1978).
• Travel as needed to support operations across WA, ID, and CA.

Leadership & Team Development

• Lead, coach, and develop Warranty team members through ongoing feedback, training, and performance management.
• Build a high-performance culture centered around accountability, ownership, and continuous improvement.
• Conduct skill development sessions, including role-playing and process reinforcement.
• Manage team scheduling and PTO to maintain appropriate service coverage.
• Align staffing levels with business needs and service volume.

Cross-Functional Partnership & Process Improvement

• Partner with Installation Managers, Operations, Customer Care, and other teams to improve service delivery.
• Identify operational gaps and implement solutions that improve efficiency and homeowner satisfaction.
• Drive improvements related to response times, days-to-completion, first-time resolution, and overall service performance.
• Support accurate service billing and revenue capture opportunities.
• Utilize data and performance metrics to identify trends, make decisions, and improve processes.

What we are looking for:

We’re looking for a strong operational leader who combines people leadership with process discipline and customer focus.

You’ll be a great fit if you have:

• Experience leading service, warranty, operations, or customer experience teams.
• Strong leadership, coaching, and team development skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and process management abilities.
• Experience partnering cross-functionally with operations or field teams.
• Data-driven mindset with experience using metrics to improve performance.
• Strong communication, problem-solving, and decision-making skills.

Ideal Candidate:

You take ownership, lead by example, and hold high standards for both people and processes. You are calm under pressure, highly organized, and focused on continuous improvement.

You are someone who:

• Develops and empowers others.
• Creates accountability while maintaining a supportive team culture.
• Looks for opportunities to improve systems and processes.
• Communicates clearly and builds trust across teams.
• Takes pride in delivering exceptional homeowner experiences.
• Approaches challenges with a solutions-oriented mindset.

Minimum Qualifications:

• 3+ years of experience leading a service, warranty, operations, field service, customer experience, or comparable team or operation.
• Experience directly managing employees, including coaching, performance management, scheduling, and accountability.
• Experience managing service volume, workload, backlog, scheduling, or operational pipelines.
• Experience managing a team or operation using defined performance metrics, service standards, or productivity goals.
• Experience handling escalated customer issues and resolving service-related concerns.
• Experience identifying operational issues and implementing or reinforcing processes to improve consistency, efficiency, or service performance.
• Experience working cross-functionally with field, installation, operations, or customer-facing teams.
• Ability to travel throughout Washington, Idaho, and California as required by the position.

What we offer:

• $85,000-$90,000 annually
• Eligible for performance-based bonus compensation
• Medical, dental, and vision insurance
• Life and AD&D insurance
• Disability insurance
• Identity theft protection
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401(k)
• PTO and sick time
• Paid holidays plus a flex holiday
• Employee discounts on products, travel, electronics, restaurants, and more

Join us and become part of a team committed to craftsmanship, customer satisfaction, and creating exceptional homeowner experiences.

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Requirements: