Account Resolution Specialist

B2B Account Resolution SpecialistNational Oak Distributors (NOD) has merged with Integrated Supply Network (ISN) combining the leader in automotive paint, body and equipment wholesale distribution with the leader in automotive tools and equipment distribution. This is a significant step forward in our vision to expand geographic reach, and to deliver value added services and solutions to both suppliers and customers. Our priority remains unchanged – to continue to deliver exceptional service and value to our suppliers and customers in a thriving and collaborative workplace for the industry's top talent.We are seeking a results-driven B2B Account Resolution Specialist with experience supporting ecommerce environments and managing a diverse customer portfolio, including strategic accounts and small-to-mid-sized businesses. This role is responsible for driving timely collections, reducing risk, and maintaining strong customer relationships across both high-value accounts and high-volume small business segments. The ideal candidate is adaptable, detail-oriented, and comfortable balancing strategic account management with transactional collections.Key ResponsibilitiesManage end-to-end collections for a mixed portfolio of strategic accounts and small business customersExecute high-volume outreach (calls, emails) to small business clients to drive timely paymentsMonitor aging reports and prioritize collection efforts based on risk, size, and account typeBuild strong relationships with key contacts at strategic accounts while maintaining efficient communication with small business customersPartner with ecommerce, sales, and customer success teams to resolve billing disputes and improve payment cyclesAnalyze payment behavior across customer segments and identify trends or risk factorsReconcile accounts and ensure accurate application of paymentsNegotiate payment plans, balancing customer retention with company cash flow objectivesSupport month-end close activities related to accounts receivableMaintain accurate and detailed records of collection activities in ERP/CRM systemsQualifications3–5+ years of B2B collections or accounts receivable experienceExperience managing both strategic/key accounts and high-volume small business portfoliosBackground in ecommerce or fast-paced, high-transaction environmentsStrong communication skills, with the ability to tailor messaging for different customer typesStrong organizational and time management skillsAbility to handle a high volume of accounts while maintaining attention to detailPreferred QualificationsExcel skills (pivot tables, VLOOKUP, etc.)Experience working cross-functionally with sales and operations teamsKey CompetenciesRelationship management across diverse customer typesStrategic and operational balancePersistence and follow-throughEfficiency in high-volume environmentsWhat Success Looks LikeReduced past-due balances across both strategic and small business segmentsImproved collection efficiency for high-volume SMB accountsStrong retention and satisfaction of key accountsLower DSO and improved cash flowScalable, repeatable collections processesBenefitsCompetitive Medical, Dental, Vision PackageFree company paid basic group term life insuranceOver three weeks of paid time off401(k) Matching ProgramSeven paid Company HolidaysTEAM environmentTraining, managerial support and growthEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.