Senior Manager, Network Operations - Debit Processing Systems

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

If you think you could support Visa as a Sr. Manager, VOCC VAS DPS Forward, we want to hear from you - together, let's make Visa a great place to work.

What's it all about?

The Sr. Manager, VOCC VAS DPS Forward leads a 24x7 firstlevel operations team responsible for the realtime monitoring, support, and restoration of debit transaction processing across Visa's platforms. This role ensures rapid incident resolution, clear client communication, and strong escalation discipline to maintain the highest levels of service availability and meet critical funding and settlement commitments.

This leader is expected to bring not only deep operational expertise but also a forwardlooking mindset centered on AI, automation, and operational modernization. The Sr. Manager will drive the adoption of intelligent monitoring, automated recovery workflows, and data-driven insights to reduce manual toil, prevent incidents, and improve response quality and speed.

Success in this role requires exceptional leadership, technical proficiency, and a strong command of ITIL practices. The ideal candidate can build and motivate a highperforming, alwayson operations team while also championing automation initiatives that elevate stability, efficiency, and precision. The Sr. Manager is accountable for meeting servicelevel expectations, achieving availability targets above 99.999%, and delivering bestinclass operational performance for our clients.

What we expect of you, day to day:

• Oversee the daily operations of a 24x7 team of professionals providing firstlevel support for Debit systems, networks, and platforms, ensuring consistent execution and proactive monitoring through modernized, automated operational workflows.
• Provide strategic leadership and management to team members, including staffing selection, goal setting, annual reviews, compensation planning, career development, coaching, and administrative support. Champion a culture where AIdriven insights and automation are embedded in daytoday execution.
• Collaborate with Business Leaders to develop and manage tactical and longterm plans focused on operational stability, resiliency, and modernization - integrating AI, observability, and automation opportunities into all planning cycles.
• Enhance work processes, procedures, and systems by identifying areas where intelligent automation, predictive analytics, and AIassisted detection can reduce manual effort, accelerate diagnosis, and minimize risks of service interruptions.
• Represent the support team on crossfunctional projects, especially initiatives related to modernization, automated recovery, workflow orchestration, and service intelligence, ensuring ontime delivery of tactical and strategic commitments.
• Demonstrate strong technical leadership in daily work, take ownership of significant incidents, and leverage automated diagnostics and AIdriven recommendations to accelerate restoration based on impact and severity.
• Manage team workload effectively, ensuring incidents, problems, and requests are prioritized, assigned, and resolved on time. Drive adoption of runbook automation, autoremediation tools, and selfservice capabilities to improve efficiency and reduce manual toil.
• Identify and address common problem areas by analyzing trends and patterns using AIenabled monitoring and analytics platforms, assign tasks that drive proactive prevention rather than reactive response.
• Represent the DP team in relevant meetings, including process improvement, modernization, automation adoption, and operational excellence initiatives.
• Ensure the team remains focused on supporting multiple production issues, projects, and daily activities, while progressively shifting workload from manual operations to automated, intelligent, and eventdriven workflows.
• Maintain and enhance technical skills through ongoing training, coaching, and mentoring, specifically in areas such as automated operations, observability platforms, AIdriven alerting, and modern incident management practices.
• Communicate incidents internally and externally to management, partner support groups, and customers with accuracy and clarity, leveraging automated incident communication tools where appropriate.
• Participate in Major Problem Review meetings, representing VOCC and detailing the actions taken during incidents. Lead the identification of improvement opportunities, including where automation and predictive analytics could have prevented or shortened the event.
• Independently triage multiple simultaneous incidents, using AIpowered correlation, automated diagnostics, and modern observability tools to reduce time to identify the root cause and accelerate resolution.

Strategic Oversight

This leader plays a critical role in strategic planning and execution, shaping longterm operational roadmaps with a strong focus on modernization. They are responsible for identifying and driving opportunities to integrate AIdriven analytics, automation, intelligent monitoring, and streamlined workflows to improve systems, processes, and overall operational effectiveness across the Debit ecosystem.

Leadership Scope

This person oversees businesscritical, alwayson operational teams and complex crossfunctional initiatives. They provide mentorship and direction while promoting a culture that embraces automation-first execution, datadriven decision-making, proactive prevention, and continuous improvement. They ensure alignment between daily operational performance, modernization initiatives, and broader company objectives.

Decision-Making

This leader is expected to make highimpact decisions with significant autonomy, especially in areas related to operational automation, incident response strategy, and transformation initiatives. They drive cross-functional programs that leverage AI and intelligent tooling, advocate for modernization priorities, and represent the team in leadershiplevel discussions with clarity, accountability, and strategic insight.

This is a hybrid position.Expectationofdays intheoffice will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications * 8+ years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience. Preferred Qualifications * 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD * 8+ years of relevant work experience and a Bachelors degree, OR 11+ years of relevant work experience * Experience managing large teams in diverse and decentralized environments. * Proven track record of establishing and implementing objectives and tactical plans from overall direction and strategy to execution. * Ability to interpret and represent technical incidents as business concepts and solutions to multiple levels, both internally and externally. * Effective professional verbal and written communication skills and solid presentation skills. * Demonstrable strong leadership capabilities and interpersonal skills. * Excellent team player with strong reporting and documentation skills. * Leads by example. * Mid-level experience in network and authorization technical support roles. * Ability to manage a team of support staff on shifts providing 24 x 7 x 365 operational support. Beneficial: * Information Technology Infrastructure Library Foundation Certificate (ITIL) V3 / V4. * Strong understanding of how the Payment Industry works. * Management experience in the payment industry and supporting 24x7 teams.

U.S. Applicants Only

The estimated salary range for this positionis $145,400.00 to $ 232,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.