Senior ServiceNow System Administrator

ServiceNow Administration Role

This technical resource performs the day-to-day administration of the ServiceNow platform across various environments. They maintain the stability and usability of the platform, manage support for incidents, and manage upgrade planning and execution. Additionally, this person helps oversee the security of the ServiceNow platform, creating and enforcing security standards throughout the platform.

Experience Required

• 3-5 years experience administering the ServiceNow platform
• ITIL v3 Foundation certification or beyond
• Certified ServiceNow System Administrator, Certified Implementation Specialist or Certified ServiceNow Application Developer (current certification number required)
• Advanced ServiceNow skills such as workflow development and custom application development is nice to have
• Perform user account administration and governance, including group maintenance, user roles and process user license tracking, and monitoring of single-sign on providers
• Be able to create and configure business rules, UI policies, UI actions, client scripts, and ACLs
• Provides analysis of problems while working toward solutions to technical issues
• Actively manages the life-cycle of the platform and upgrades
• Document platform architecture and processes
• Use SCRUM/Agile development methodologies
• Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.)
• Configuration/Customization of the ServiceNow platform including branding and out-of-box application manipulation
• Work with development team to migrate data and updates into the system integration, performance, UAT and production environments
• Monitor health, usage and overall compliance of the application and understand Qradar
• Provide after-hours support for higher level environment deployments

Skills Preferred

• Server-side & client-side JavaScript
• Ajax
• JSON and XML
• LDAP
• Network
• Experience with DEVOPS

Hiring Manager notes: Standard ServiceNow Administration role not developer Job. There will be on call support so the candidate needs to be able to work odd hours when needed. Candidate should be Certified ServiceNow and we need to confirm the certification - Certification number is required. Convertible candidate is preferred but not required.