Senior IT Manager

Trinity Technology Solutions

Reston, VA

Collaborate with business leaders, stakeholders, and technical teams to develop and implement
innovative solutions using ServiceNow platform
Define platform roadmaps by ensuring scalability, performance, stability, and audit compliance
Lead the design of workflows, integrations, and modules to extend the ServiceNow platform's
capabilities
Drive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM,
ITAM, SecOPs, GRC, TPRM, and other relevant modules
Control platform upgrades and ensure all applications are optimized and adhere to enterprise security
and compliance standards
Provide technical guidance to configure, customize, and develop on the ServiceNow platform based on
business needs
Oversee the documentation of solutions, internal technical and process knowledge base materials, and
training of process owners and stakeholders.

IDEAL PROFILE

10+ years of experience with ServiceNow, including deep expertise in ITSM, ITAM, SecOPs, GRC, and
TPRM modules
Strong experience in architecture and design of ServiceNow platform implementations, including
workflows, custom apps, and integrations
Verifiable experience managing and mentoring technical teams, ensuring a collaborative and high-
performance culture, while delivering large-scale projects
Proven ability to meet strict deadlines and other targets both individually and as the leader of multiple
teams, strong decision make
Proficiency with scripting languages (JavaScript, Glide, etc.) in the context of ServiceNow platform
development and Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident, Problem, and
knowledgeable of the Change Request Management processes
Experience integrating ServiceNow with external systems via REST/SOAP APIs, Integration Hub and
Spokes
Adept with Agile, Scrum and Kanban development methodologies
Excellent verbal and written communication skills, with the ability to present complex technical concepts
to business leaders and stakeholders

Apply

Vacancy posted 1 day ago

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