Senior IT Manager
Texas State Library and Archives Commision
- Collaborate with business leaders, stakeholders, and technical teams to develop and implement
- innovative solutions using ServiceNow platform
- Define platform roadmaps by ensuring scalability, performance, stability, and audit compliance
- Lead the design of workflows, integrations, and modules to extend the ServiceNow platform's
- capabilities
- Drive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM,
- ITAM, SecOPs, GRC, TPRM, and other relevant modules
- Control platform upgrades and ensure all applications are optimized and adhere to enterprise security
- and compliance standards
- Provide technical guidance to configure, customize, and develop on the ServiceNow platform based on
- business needs
- Oversee the documentation of solutions, internal technical and process knowledge base materials, and
- training of process owners and stakeholders.
IDEAL PROFILE
- 10+ years of experience with ServiceNow, including deep expertise in ITSM, ITAM, SecOPs, GRC, and
- TPRM modules
- Strong experience in architecture and design of ServiceNow platform implementations, including
- workflows, custom apps, and integrations
- Verifiable experience managing and mentoring technical teams, ensuring a collaborative and high-
- performance culture, while delivering large-scale projects
- Proven ability to meet strict deadlines and other targets both individually and as the leader of multiple
- teams, strong decision make
- Proficiency with scripting languages (JavaScript, Glide, etc.) in the context of ServiceNow platform
- development and Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
- Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident, Problem, and
- knowledgeable of the Change Request Management processes
- Experience integrating ServiceNow with external systems via REST/SOAP APIs, Integration Hub and
- Spokes
- Adept with Agile, Scrum and Kanban development methodologies
- Excellent verbal and written communication skills, with the ability to present complex technical concepts
- to business leaders and stakeholders
Vacancy posted 5 days ago
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