Tech Support Manager

Job Description

Job Description

We are looking for a Tech Support Specialist to support field and onsite IT operations for construction environments in Pittsboro, Indiana. This Long-term Contract opportunity is ideal for someone who enjoys hands-on technical support, solving user issues efficiently, and keeping workplace technology reliable across site locations. The role focuses on deskside assistance, system access support, hardware troubleshooting, and maintaining stable connectivity for end users.

Responsibilities:

• Provide onsite technical assistance for employees and site teams, resolving day-to-day hardware, software, and connectivity concerns.

• Travel to new job site locations as needed to set up and verify reliable IT access, workstation readiness, and network connectivity.

• Support user account administration tasks within Active Directory, including access updates and basic account maintenance.

• Diagnose and resolve issues involving Windows 10 devices, desktop equipment, and other end-user technology.

• Perform deskside support for laptops, desktops, peripherals, and related computer hardware to minimize downtime.

• Track recurring support trends and develop dashboards or reporting views that help communicate service activity and technical issues.

• Coordinate basic troubleshooting efforts for system performance, device functionality, and user access problems.

• Maintain organized documentation of support requests, resolutions, and equipment status to improve ongoing service delivery.

• At least 1 year of experience in technical support, deskside support, or a similar IT support role.
• Working knowledge of Active Directory administration and end-user account support.
• Experience troubleshooting computer hardware, peripheral devices, and Windows 10 environments.
• Ability to perform basic technical problem-solving related to user devices, access issues, and connectivity.
• Comfortable providing in-person support at operational or field-based locations.
• Familiarity with creating dashboards or simple reporting tools to monitor support activity or service metrics.
• Strong communication skills and the ability to work effectively with users across different job site environments.