Customer Specialist

Job Description

Job Description

Customer Specialist - Saint Charles, IL
$50,000 to $60,000 annually plus benefits

For more than 50 years, our company has been a global leader in developing, designing, and manufacturing space saving and energy efficient products. Be a part of an international team making a difference in the life science industry where what we do matters to people all over the globe. Our company is immediately seeking a positive, fast-paced Customer Specialist for our office on in St. Charles, IL.

The Customer Specialist will be responsible for entering a high volume of purchase orders, maintaining customer relationships, and having a great understanding of our product lines in order to answer customer questions and resolve issues.

Responsibilities:

• Receive and respond to emails and phone calls from customers and sales representatives regarding order entry, order status requests, product inquiries, etc.
• Expedite orders upon customer and sales representative requests
• Provide information regarding timely quotations, inventory availability and products
• Develop in-depth knowledge of our product lines to better aid with customer’s selection
• Effectively route technical support inquiries to the appropriate individual or department
• Participate in goal projects while maintaining daily workload
• Responsible for being the point of contact regarding pre-deliveries, deliveries in process, and post-deliveries

Requirements:

• 3-5 years customer service experience or a recent college graduate
• Proficient in Microsoft Office: Excel, Word, Outlook
• High degree of attention to detail
• Ability to organize and prioritize tasks, activities, and projects for timely completion
• Strong communication and interpersonal skills
• Bachelor’s degree is a plus

Benefits:

• Medical, dental and vision
• Short and long term disability
• PTO + Holiday pay
• Bonus