Retail Administrative Support Specialist NF3

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines their families and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel civilian employees contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

Serves as the Administrative Support Specialist and is responsible for providing the highest quality of service to all customers in the Marine Corps Exchange (MCX) operation both internal and external. Responsible for working within the administrative function for a service-oriented organization ensuring consistency of administrative duties while also supporting the delivery of a Dress Blue customer service experience.

Manages the retail administrative function to include full coordination and performance of a wide variety of responsible administrative functions in the support of the upper level leadership functions. Organizes flow of operational program processes in an office environment and completes compiles and organizes information tasks and data to meet administrative requirements. Prepares correspondence briefs drafts reports and other documents for upper level leadership. Understands and articulates all MCX value stories programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX).

Takes advantage of all training opportunities to develop service skills. Develops a general understanding about the brands and products sold within the store. Partners with team members to provide answers to product questions from customers. Relays customer comments and concerns to Store Manager. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management emotional intelligence interpersonal skills career planning public speaking and small group leadership.

Establishes status of actions on numerous projects and program operations. May serve on a variety of advisory committees. May be delegated signatory authority for select administrative matters. Maintains official files. Advises staff on development and implementation of local administrative directives and procedures. Ensures compliance by leaders by reviewing and revising studies reports correspondence for accuracy and format. Identifies and reduces all risks of loss and/or theft.

May require food handling safety training handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties light lifting of merchandise stocking setting planograms price changes inventory counts and corrections.

Provide World Class Customer Service with an emphasis on courtesy. Proactively engages all customers and addresses by rank when appropriate. Understands and operates within all service policies and exercises an I can DO that! mentality when a customer problem occurs. Proactively identifies opportunities to resolve customer problems and concerns to ensure their problems were resolved. Assists customers and communicates positively in a friendly manner. Take action to solve problems quickly. Alerts the higher-level supervisor or proper point of contact for help when problems arise. Adhere to safety regulations and standards. Promptly reports any observed workplace hazards and any injury occupational illness and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.

Requirements

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

An appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above OR THREE YEARS of practical experience that demonstrates that the applicant has acquired the knowledge skills and abilities equivalent to that gained in the above.

Experience that demonstrates working knowledge of a personal computer and peripheral equipment using Microsoft software or a similar integrated software program. Working knowledge of word processing database spreadsheet executive brief presentation and graphics utilization and implementation. Excellent oral and written communications skills. Knowledge of administrative practices and principles. Skill to prepare documentation and presentation in proper format in accordance with naval correspondence rules of grammar and punctuation. Knowledge of support functions such as gathering statistical data. Monitoring and reporting on support budgets.

Ability to liquidate travel claims maintains stock of office supplies make arrangements for special events and distribute paperwork. Ability to work in a high-performance atmosphere with commitment to service goals. Attention to detail is required.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race age color religion national origin sex GINA political affiliationmembership or non-membership in an employee organization marital status physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: part of the employment process Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI).For all positions requiring access to firearms or ammunition the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760 Qualification to Possess Firearms or Ammunition before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s) if applicable.

*If prior military DD214 Member Copy

*Resume that does not exceed 2 pages

**IMPORTANT: To align with the Merit Hiring Plan Federal Agencies will not accept resumes that exceed two pages. Accordingly the NAF HRO will only consider resumes that are two pages or fewer. Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees whether on or off duty cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace and Marines sailors and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with TA stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

IC