Customer Relations Specialist

Customer Relations SpecialistOur Customer Relations Specialists are responsible for creating a positive first impression for Zimmerman Plumbing & Heating, Inc. to all callers and visitors. The position is further accountable for the efficient operation of Zimmerman Plumbing & Heating, Inc.'s dispatching and oversight of the customer journey. We're looking for candidates who are great listeners, enjoy working as part of a team, and strive to do their best each and every day.Duties Include:Assisting clients, technicians, vendors, and others with general information when they call or stop into the officeScheduling and organizing appointments for customersDispatching technicians to job sitesUtilizing computer system for a multitude of tasks - ServiceTitan is primary softwareAnswering and transferring callers to the appropriate department and staff memberTaking and distributing messages as neededUpdating and keeping customer and company information currentPerforming general clerical and administrative functionsJob Qualifications:High school diploma or equivalentExperience and physical ability to perform all modern business office rolesExcellent telephone and customer service skillsGeneral computing proficiency, i.e. Microsoft Word, Excel, Outlook, Adobe and similar.Ability to handle multiple tasks efficiently and timelyAbility to operate all current administrative office equipment including computers and other computer equipment, copiers, printers, etcStrong organizational skills requiredCompensation: $18.00 - $22.00 per hour