Supervisor

Job Description Job Description Position Summary:
The Patient Services Supervisor is responsible for the supervision of the front desk associates at all Peninsula Orthopaedic Associates office locations in Delaware , assisting managers with administrative processes, and performing the duties of a front desk associate or insurance specialist when necessary.
Position Responsibility:
• Supports Peninsula Orthopaedics vision, mission and values and follows all policies and procedures
• Maintains confidentiality for any and all information, including Protected Health Information (PHI), accessible while performing job duties
• Maintains compliance with OSHA, HIPAA, IT Policy, patient safety standards and all other POA requirements
• Provides leadership to team of front desk and check out associates, as well as training for new hires and changes in policy/procedure
• Ensures that employees have the resources, tools, and training needed to perform their duties
• Manages the performance of staff, including evaluations. disciplinary action, and terminations
• Manages timekeeping system for staff to ensure employees are pa id accurately
• Maintains schedule for staffing to ensure adequate coverage is available
• Performs the role of front desk associate or insurance specialist when staffing needs require
• Answers patient questions and responds or resolves patient concerns or frustrations
• Conducts pre-employment screenings and interviews when there are position vacancies on team
• Maintains cleanliness and professional appearance of the front office area of the clinic
• Acts as time-of-service patient advocate regarding financial Obligation education
• Initiates process improvement goals and changes regarding insurance, company policies, etc.
Leads team meetings
Verifies clinic schedule accuracy
Assists with patient forms process
• All other duties as assigned by management
Qualifications:
• High school diploma or equivalent
• 3 years minimum experience in a medical office supervisory role
Physical Demands:
Must be able to sit, stand, walk, bend, talk, reach, and lift up to 101bs