New Business Project Coordinator

About The Organization

Truckee Meadows Water Authority (TMWA) is a not-for-profit, community-owned water utility, overseen by elected officials and citizen appointees from Reno, Sparks and Washoe County. TMWA has a highly skilled workforce who ensure the around-the-clock treatment, delivery and availability of high-quality drinking water for more than 475,000 residents of the Truckee Meadows.

We are looking to hire a NEW BUSINESS PROJECT COORDINATOR to join our ENGINEERING Department.

Position Summary

The New Business Project Coordinator is responsible for identification of project specific customer needs and expectations for new business water utility development within the TMWA service area. The New Business Coordinator serves as the central point of contact for external customers, developers, contractors, engineering firms, local agencies and utilities in processing their new business needs.

The Coordinator manages, communicates, educates and coordinates all projects associated with new or modified water service with developers, property owners, external professional engineering firms, government entities and all internal TMWA departments.

Essential Duties And Responsibilities

We believe that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor TMWA to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

• Serve as the central point of contact for external customers and manage and coordinate all aspects of new business projects from inception to project completion.
• Identification of customer needs regarding project specific water utility design.
• Establish business relationships with the customer and/or their designated agent and facilitate TMWA’s New Business Process.
• Manage the creation, negotiation and administration of the financial agreement with the customer.
• Manage new business project schedules to ensure that service commitments are fulfilled.
• Responsible for facilitating and coordinating design work pertaining to capital improvement projects associated with new business projects.
• Responsible for coordinating with Backflow and Customer Service departments to facilitate meter sets for new business projects including tracking of deferred WSF Fees.
• Manage the quality assurance process for water utility designs to ensure a quality product for internal and external customers.
• Develop and maintain a close working relationship with internal partners to facilitate continuous improvement opportunities, ensure a seamless handoff of job specific design to construction and ensure that proposed utility improvements facilitate long-term operations and maintenance requirements and practices.

Education And Experience Requirements

Any combination of training and experience that would provide the required knowledge, skills, and abilities, is qualifying. A typical way to obtain the minimum requirements is:

Experience: Minimum of two (2) years of utility design and/or related experience. Proven customer focus, project management and financial estimating skills. Excellent understanding of water design, estimating, financial rules/regulations, and operating and construction practices. Experience in leading or supervising work teams preferred.

Education & Training: Bachelor’s degree in an engineering, business related field, or other post-secondary education is preferred.

Must have working-level knowledge of the English language including reading, writing, and speaking English.

Certifications, Licensure, And Special Requirements

Employment is contingent upon successful completion of a background investigation during the hiring process and periodically during employment, background investigations may be conducted.

Knowledge Of

KNOWLEDGE, SKILLS, AND ABILITIES

TMWA construction standards; TMWA water meter and water service regulations and policies; TMWA Customer Information System (CIS); principles of project management and financial estimating skills; TMWA water rates, rules and tariffs; water distribution system construction methods, techniques and materials; principles of GIS mapping and computer aided design; modern office procedures, methods, and equipment including computers, printers, plotters, copiers, etc.; pertinent federal, state and local laws, codes and regulations; pertinent TMWA, industry and professional standards.

Skilled In/Ability To

Identify, evaluate and resolve customer problems and issues; proactively identify project specific customer needs and expectations for water utility requirements; work independently with moderate direction and supervision; partner with customers to achieve a common understanding of each party’s expectations and responsibilities for successfully completing a project within a mutually agreed upon time frame; handle a variety of assignments with multiple interruptions; read and interpret design drawings and technical specifications; operate a variety of computer software relative to the assigned area of responsibility; work effectively and meet deadlines in a dynamic environment subject to changing priorities; meet client and management expectations by being consistently punctual, reliable, and flexible; implement policy decisions and changes as needed; exercise independent judgment in problem solving, separating issues that can be resolved at the staff level from those requiring higher level review; remain objective and represent differing points of view; initiate and maintain effective working relationships with people from diverse backgrounds, skill, ability, or experience to contribute as a team player in a respectful and professional environment; work with other team members to improve processes needed to provide quality customer service and support; communicate clearly and concisely, both orally and in writing; participate in organizational and Customer Service department meetings and team building activities; be punctual regarding work hours established by TMWA; and be mentally and physically alert during working hours.

TMWA is an equal opportunity employer. It is TMWA’s policy to provide equal employment opportunity to all employees and applicants for employment without regard to race (including traits associated with race, such as hair texture and protective hairstyles), color, gender, religion, age, national origin, social or ethnic origin, sexual orientation, gender identity or expression, marital status, pregnancy, disability, military and/or veteran status or any other characteristic protected by law. TMWA’s commitment to equal opportunity includes all terms, conditions, and privileges of employment, including but not limited to recruiting, hiring, job placement, training, compensation, benefits, discipline, advancement, and termination.

All decisions affecting any terms and conditions of employment, including recruitment, hiring, assignment, training, compensation, promotion, salary, disciplinary action, and an employee’s caregiving responsibilities, will be made without regard to race (including traits associated with race, such as hair texture and protective hairstyles), color, gender, religion, age, national origin, social or ethnic origin, sexual orientation, gender identity or expression, marital status, pregnancy, disability, military and/or veteran status or any other characteristic protected by law.

TMWA complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at ***email_hidden*** or View phone number on jobradars.com.

TMWA is committed to providing a safe work environment and to fostering the health and well-being of our employees. That commitment is jeopardized when any of our employees illegally use drugs at home or at work, comes to work under the influence, possesses, distributes, or sells drugs in the workplace, or abuses alcohol on the job. As part of our commitment to safeguard the well-being of our employees and to provide a safe environment for everyone, TMWA has established a drug-free workplace policy.