Staff Product Manager, Transactions & Trust

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Product Manager, Transactions & Trust based in the United States. The Staff Product Manager, Transactions & Trust will own the end-to-end financial journey of a two-sided marketplace, from checkout through settlement. You’ll shape strategy across payments, payouts, fees, insurance, credits, changes, disputes, and reputation systems. The role combines product strategy, systems thinking, customer discovery, data-driven decision-making, and cross-functional influence. You’ll make high-impact decisions where guest protection, operator fairness, transparency, conversion, and sustainable revenue must be balanced carefully. Working across Product, Finance, Operations, Support, and external partners, you’ll influence roadmaps without relying on formal authority. The environment emphasizes rapid experimentation, measurable outcomes, continuous discovery, and shipping focused improvements rather than lengthy release cycles. You’ll also help strengthen the broader product practice through mentorship, hiring input, and improvements to how product teams work. \n Accountabilities - Own the strategy and product direction for the complete transaction lifecycle, including checkout, payments, payouts, fees, insurance, credits, and dispute resolution across web and mobile experiences. - Develop and continuously refine the product strategy based on customer insights, business evidence, operational realities, and measurable outcomes. - Lead decisions around insurance products and programs, including regional coverage, verification, pricing, and international considerations. - Design fee structures that are flexible for the business while providing clear, transparent explanations to guests and operators before and after payment.

- Own product experiences and policies related to trip changes, cancellations, credits, refunds, disputes, and other situations where expectations between marketplace participants differ. - Lead the transition toward a unified review and reputation system so customer reputation can carry consistently across the combined platform. - Define and manage outcomes such as checkout conversion, payment success, payout accuracy and timing, dispute rates, and the proportion of transactions retained on-platform. - Make complex product tradeoffs involving customer protection, operator fairness, transparency, conversion, policy flexibility, and predictable revenue. - Influence Finance, Operations, Customer Support, Insurance, and other Product teams through clear reasoning, shared objectives, and strong cross-functional relationships. - Conduct ongoing customer discovery by speaking directly with guests and operators, reviewing support cases, participating in dispute reviews, and identifying the operational impact of product decisions. - Frame problems before defining solutions, establish system entities, states, constraints, and money flows, and contribute to event-storming sessions and technical/product documentation. - Define measurable signals before launches and monitor outcomes after release, identifying when initiatives should be expanded, changed, or discontinued based on evidence. - Help the team ship focused, reversible improvements quickly through guarded rollouts, reliable reconciliation, and disciplined execution. - Mentor other Product Managers, contribute to hiring decisions, and improve product-development practices across the organization. - Work closely with a dedicated designer and a fully resourced product team while serving as the dedicated Product Manager for the relevant product area. Requirements - Demonstrated experience owning product strategy for checkout, payments, or payouts within a two-sided marketplace or comparable transaction-driven environment.