Regional Director

Job Description

Job Description:\n\nAbout This Role\n\nThe Regional Director is responsible for overseeing the operational, financial, and educational performance of multiple Chroma Early Learning Academy locations within an assigned region in Forsyth and Hall. This role ensures that each center maintains excellence in early childhood education, compliance, enrollment growth, staff development, and family engagement while aligning with Chroma’s mission, values, and standards.\nThe Regional Director serves as a leader, coach, and strategic partner to Center Directors, ensuring consistency, quality, and continuous improvement across all sites.\n\nWhat You'll Do\n\n1. Strategic Leadership & Team Development\n\n Provide consistent leadership, mentorship, and support to Center Directors and Assistant Directors across the assigned region\n Directly supervise and support Center Directors across assigned locations\n Hire, recruit, interview, onboard, develop, and retain high-performing Directors and leadership staff\n Conduct performance reviews for Center Directors at 30-day, 90-day, and annual intervals\n Provide ongoing coaching, mentorship, corrective guidance, and performance feedback\n Conduct regular one-on-one meetings with each Center Director\n Facilitate Director meetings, leadership development initiatives, succession planning, and regional trainings\n Foster a positive, inclusive, accountable, and team-oriented workplace culture rooted in continuous improvement\n Lead by example, demonstrating professionalism, consistency, and integrity at all times\n Support and reinforce decisions made by Executive Staff when communicating with Directors and Assistant Directors to maintain organizational alignment\n Maintain a unified leadership message to ensure clarity, trust, and consistency throughout the organization\n Provide guidance and leadership in resolving conflicts involving staff and families, ensuring issues are handled professionally, consistently, and in alignment with company policies and values\n2. Operational Oversight\n\n Ensure all centers operate efficiently and in alignment with company policies and procedures\n Conduct regular site visits, walkthroughs, coaching sessions, and performance evaluations to assess operational effectiveness and leadership performance\n Conduct both scheduled and unannounced site visits\n Spend a minimum of three (3) hours during each support visit to ensure thorough evaluation and meaningful support\n Monitor daily center operations including staffing, ratios, scheduling, classroom management, and labor utilization\n Review center schedules and labor trackers multiple times per week to ensure appropriate staffing coverage and compliance with labor targets\n Ensure consistency in policies, procedures, and brand standards across all locations\n Support Directors in problem-solving operational challenges\n Identify regional trends, priorities, and performance gaps and implement targeted improvement plans\n Oversee implementation of new initiatives, programs, systems, and operational procedures\n Ensure deficiencies are addressed immediately and corrective action plans are implemented and monitored through full resolution\n3. Licensing, Compliance & Auditing\n\n Ensure all centers maintain full compliance with Georgia DECAL regulations, state licensing requirements, Quality Rated standards, and company policies\n Implement, oversee, and monitor all Plans of Improvement (POIs) resulting from:\n Georgia DECAL licensing visits\n Quality Rated visits\n Internal and external Quality Assurance (QA) visits\n Ensure POIs are clearly communicated to Executive Directors and Center Directors, corrective actions are implemented in a timely manner, and progress is tracked through completion\n Maintain accurate documentation and proactive follow-up to prevent repeat deficiencies\n Conduct monthly audits on all DECAL-required documentation, including but not limited to:\n Staff files and background checks\n Student files and enrollment records\n Transportation logs\n Emergency preparedness and incident logs\n Health, safety, and sanitation documentation\n Staff training certificates and ongoing training compliance\n Allergy lists and posted allergy documentation\n IEP and special services documentation\n Conduct regular child and staff file audits to ensure all records are complete, accurate, and current\n Audit and review emergency and safety documentation regularly, including:\n Fire, lockdown, and emergency drill logs\n Emergency evacuation and preparedness plans\n Oversee and track all required annual inspections, including licensing, health, fire, and regulatory inspections, ensuring:\n Timely completion\n Prompt corrective action for findings\n Proper documentation and follow-up through closure\n Prepare centers for licensing visits, Quality Assurance visits, and audits\n Conduct internal compliance audits and follow-ups\n Ensure timely correction of all deficiencies and proper documentation of compliance\n4. Financial Performance & Budget Management\n\n Oversee financial performance of each center, including revenue, expenses, and profitability\n Monitor enrollment, tuition collection, accounts receivable, and aging balances\n Conduct weekly review of center aging reports to monitor outstanding balances\n Regularly review family accounts across assigned centers to ensure billing accuracy and elimination of aging balances\n Partner with Executive Directors, Center Directors, and Account Specialists to develop and implement corrective strategies when discrepancies or aging occur\n Monitor progress and hold center leadership accountable until financial issues are fully resolved\n Ensure payment plans are followed by both parents and Center Directors when needed\n Partner with Directors to develop and manage center ramp budgets\n Monitor payroll percentages and collaborate with leadership teams to maintain payroll within target percentages\n Drive profitability while maintaining quality standards\n5. Enrollment Growth & Marketing\n\n Support enrollment growth strategies across all locations\n Partner with center leadership to achieve enrollment targets and improve retention\n Analyze enrollment data, trends, and capacity utilization to maximize enrollment opportunities\n Ensure strong tour-to-enrollment conversion practices\n Collaborate with marketing teams on local outreach and community engagement efforts\n Support Directors in building partnerships with local schools, businesses, and organizations\n Support community outreach initiatives and relationship-building efforts to attract new families\n Ensure consistent branding and messaging across centers\n6. Family Experience & Retention\n\n Promote high-quality customer service and family engagement\n Monitor customer service practices and guide improvements to enhance family satisfaction and long-term retention\n Address escalated parent concerns and provide conflict resolution support\n Monitor family satisfaction and retention metrics\n Support implementation of family events and community-building initiatives\n Ensure all family interactions reflect Chroma Early Learning Academy’s commitment to professionalism and service excellence\n Ensure consistent communication standards across all centers\n7. Educational Quality & Curriculum Implementation\n\n Ensure fidelity to Chroma’s curriculum and educational philosophy\n Monitor classroom quality, lesson planning, and child outcomes\n Support Directors and teachers in maintaining engaging, developmentally appropriate learning environments\n Partner with education leaders to implement training initiatives and continuous improvements\n Regularly conduct classroom walkthroughs and provide actionable feedback regarding instructional quality and classroom management\n8. Staffing & Workforce Management\n\n Monitor staffing levels and ensure compliance with ratio requirements\n Support recruitment strategies to maintain fully staffed centers\n Analyze staffing efficiency and labor costs\n Ensure proper onboarding and training of new employees\n Promote staff retention through engagement, accountability, recognition, and leadership development\n Ensure all staff complete required training in accordance with:\n Georgia DECAL regulations\n Quality Rated standards\n Company policies and expectations\n Monitor training compliance and address gaps immediately in collaboration with center leadership\n Track and monitor all Center Director and Assistant Director time off, including paid and unpaid leave, across assigned centers to ensure accurate documentation, staffing coverage, operational continuity, and compliance with company policies.\n9. Communication & Reporting\n\n Serve as the primary liaison between Center Directors and executive leadership\n Communicate daily with Executive Staff via Monday.com to maintain transparency, alignment, and collaboration across the corporate team\n Provide timely updates, escalate concerns appropriately, and ensure accountability for assigned initiatives and action items\n Provide regular updates and reports on regional performance\n Track and report KPIs including enrollment, staffing, compliance, financial performance, and operational metrics\n Communicate company updates, expectations, and initiatives to Directors\n Maintain accurate documentation of visits, audits, evaluations, coaching sessions, and action plans\n10. Strategic Planning, Growth & Acquisitions\n\n Support expansion efforts including new center openings and acquisitions\n Assist in strategic planning for regional growth and operational improvement\n Identify opportunities for innovation, efficiency, and program enhancement\n Participate in leadership meetings and contribute to organizational strategy\n During new acquisitions, visit assigned centers a minimum of two (2) times per week for the first thirty (30) days\n Provide hands-on monitoring, leadership support, and training during acquisition transitions\n Ensure operational stability, compliance, staff support, and alignment with company standards during onboarding and transition periods\n11. Call Monitoring & Professional Standards\n\n Routinely monitor inbound and outbound calls to ensure quality, professionalism, and consistency with company standards\n Coach Directors and Assistant Directors on effective communication and customer service practices\n Maintain the highest level of professionalism when interacting with staff, children, and families\n Adhere to company dress code and maintain a polished, professional business casual appearance\n Demonstrate a positive attitude, strong work ethic, respectful communication, and professional conduct at all times\n Serve as a role model for leadership, integrity, accountability, and company values across all locations\nKey Performance Indicators (KPIs)\n\n Enrollment growth and capacity utilization\n Staff retention and turnover rates\n Licensing compliance and audit results\n Completion and accuracy of monthly audits\n Financial performance (revenue, expenses, profitability)\n Family satisfaction and retention\n Classroom quality and curriculum implementation\n Director performance and development\n Timely completion of POIs and compliance corrections\n Payroll percentage management and labor efficiency\n Training completion and staff compliance\n\nRequirements\n\nThe position of Regional Director requires comprehensive knowledge of local, state, and regional childcare staffing and licensing requirements\n\nStrong leadership and organization, written and verbal communication, and problem-solving skills are needed to oversee multiple large schools within assigned region\n\nRequirements: Must be 18 years old or older, or 21 or older in the state of Tennessee\n\nMust have high school diploma or GED and a minimum of 6 years of experience, or Associate's in a related Child Care major with 5 years of experience, or Bachelor's in Child Care related major and 4 years of experience\n\nMust meet all minimum state requirements for education and credentials\n\nMust have minimum of 2 years of experience as a Childcare Center Director\n\nMust have knowledge of GA Pre-K, Quality Rated and CACFP\n\nAbout Us\n\nOur Company is based out of Alpharetta, GA operating 24 Childcare Centers around Metro Atlanta