Security Account Manager at Euro Staffs

Security Account Manager - Euro Staffs Location: Santa Clara, CA, US (On site; no remote available). Employment type: Full‑Time. Salary: $65,000 – $75,000 plus commissions. The Security Account Manager (SAM) is responsible for managing assigned customer relationships and ensuring customers receive high‑quality cybersecurity services, proactive guidance, and clear communication. Responsibilities Identify and utilize networking opportunities with customers and other SAMs. Implement security industry best practices; work with SOC personnel to standardize processes, practices, and service delivery for customers. Coordinate with internal security operations, engineering, project, and support teams to ensure customer requests, escalations, projects, onboarding tasks, and service commitments are handled effectively and within expected timelines. Work with customers to understand their cybersecurity risk posture, identify service improvement opportunities, and recommend practical actions aligned to business objectives, regulatory obligations, budget constraints, and risk tolerance. Implement key performance measures, scorecards, and reporting methods in cooperation with business managers to enhance security team effectiveness and performance. Meet regularly with customers (QBRs/MBRs) and WhiteDog management for account reviews. Assist in preparation of RFP, RCA, and other customer requests. Serve as an escalation point for customer issues, security events, service concerns, and operational blockers. Support customer onboarding, stabilization, documentation, and transition into recurring service management. Monitor account health, customer satisfaction, service performance, and renewal readiness. Identify opportunities for service expansion, improved coverage, and additional cybersecurity solutions where appropriate. Ensure timely follow‑up on customer action items, internal dependencies, open tickets, projects, and service escalations. Communicate cybersecurity findings, operational updates, and recommendations in a clear, professional, customer‑ready manner. Maintain accurate account documentation, meeting notes, action items, and customer communication records. Partner with leadership to surface customer risks, service gaps, renewal concerns, and strategic opportunities. Be available for on‑call activities. Perform additional functions, duties, and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives. Required Skills Working knowledge of cybersecurity concepts, managed security services, SOC operations, incident response, vulnerability management, endpoint security, email security, identity security, cloud security, SIEM, and compliance frameworks. Knowledge of security concepts such as cyber‑attacks and techniques, threat vectors, risk management, incident management, and other related areas. Strong verbal and written communication skills, including the ability to translate technical issues into business‑focused recommendations. Proven ability to build trusted relationships with customers, stakeholders, and internal teams. Strong organizational skills with the ability to manage multiple accounts, priorities, escalations, meetings, and follow‑up items. Experience preparing customer‑facing reports, business reviews, service summaries, or executive updates. Knowledge of various operating system flavors including Windows, Linux, Unix. Understanding of cybersecurity concepts such as threat vectors, incident response workflows, risk management and mitigation strategies. Ability to manage difficult customer conversations with professionalism, urgency, and accountability. Ability to multi‑task, prioritize, and manage time effectively. Ability to act as the bridge between SOC operations and customer leadership, ensuring alignment on risk, priorities, and service value. Excellent interpersonal skills and professional demeanor. Proficient in Microsoft Office applications. Qualifications Bachelor’s or Master’s degree in a related field or equivalent demonstrated experience and knowledge. Applicants must be a U.S. Citizen to support ITAR requirements for clients. 2–4+ years of experience in cybersecurity account management, customer success, technical account management, managed IT services, managed security services, technical sales, or a related client‑facing technology role. Prior experience in a customer‑facing role such as account management or client success is highly preferred. Experience working within a SOC, MSSP, or managed services environment is highly desirable. Recommended Certifications PMP or other project management certification. CySA+ (Cybersecurity Analyst). ITIL Foundation. CompTIA Network+. CompTIA Security+. Working Conditions This job involves after‑hour and weekend support when required. Direct Reports This position has no direct reports; it is an individual contributor role. Benefits WhiteDog offers a competitive compensation plan with great earning potential. Benefits include medical coverage, dental coverage, disability, life insurance, 401(k), and a supportive work environment. Equal Opportunity Employer We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status. EOE AA M/F/V/D. #J-18808-Ljbffr Euro Staffs