Assistant Manager ( Store 143 South Pasadena, CA)

About Ace Retail Group Ace Retail Group (ARG), a division of Ace Hardware Corporation, owns and operates several Ace brands including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States, with two headquarters located in Lenexa, KS and Farmington Hills, MI, and operates over 250 neighborhood stores nationwide. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth and who want to work with a company founded on and still led by our solid Core Values of Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork. General Job Summary The Assistant Manager, Operations manages overall store operations and achieves company goals and directives. Essential Duties and Responsibilities Customer Service Provide positive representation of Westlake Ace Hardware. Proactively assist customers in solving problems. Greet customers entering the store and thank them when they leave. Maintain a friendly, outgoing demeanor and work well with customers and associates. Answer all calls and pages promptly, courteously, and effectively. Handle customer complaints and work to resolve problems with the customer’s best interest taken into consideration. Possess excellent product knowledge and knowledge of store layout and product locations. Store Operations Ensure a positive, professional and safe work environment for all associates. Supervise the general operations of the entire store. Responsible for opening and closing the store. Assist in the implementation of Store Support Center programs. Ensure successful loss prevention, safety and internal audits. Work with the General Manager and Assistant Manager – Merchandising on all aspects of running the store. Participate in weekly management staff meetings. Communicate issues to the appropriate Store Support Center department with General Manager approval. Assist with special projects within the district as set forth by the District Manager. Implement new standard operating procedures into store execution. Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. Ensure weekly price changes and label updates are completed timely and accurately. Oversee all cashiering functions including training, maintenance, audits, and reports. Manage and direct preventative maintenance and repairs to protect all physical assets. Visit competition to stay informed about market trends. Perform all other duties as assigned. Inventory & Merchandising Assist to ensure forklift operations and receiving are completed safely and efficiently. Ensure receiving, checking in and stocking of merchandise adheres to best practices and standard operating procedures. Maintain back stock levels. Ensure cycle counts and negative on‑hand reports are completed timely and accurately. Assist in ordering and maintaining desirable product inventory levels to ensure in‑stocks and store profitability. Assist with merchandise resets throughout the store. Ensure signage is current in the store. Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising. Hiring & Training of Associates Assist in training all associates. Actively recruit and promote advancement of Westlake Ace associates. Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager. Leadership Manage all aspects of store operations in the absence of the General Manager. Lead by example; be approachable by all associates and customers. Participate in store meetings. Communicate merchandising, cost‑control or sales ideas to the General Manager for follow‑up. Prepare and challenge yourself for future advancement. Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork. Minimum Skills, Requirements and Qualifications High School or GED equivalent. Previous retail management experience preferred. Hardware experience preferred. Standing, walking, lifting (up to 25 lbs) and climbing. Compensation Details Starting at $23.50 per hour. Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws. #J-18808-Ljbffr Ace Hardware Corporation