Service Advisor, Rocklin

$28 - $38 per hour

Full-time

Lucid Motors

About Lucid
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.
As a Service Advisor at Lucid, you will be responsible for providing excellent customer service to our clients and ensuring an exceptional customer experience at all steps of the service process. You will greet clients promptly, consult with technicians, accurately document client concerns for diagnosis and repair, and explain all service options to clients, including time and cost estimates. You will also track all client vehicles through the maintenance and repair process, ensuring that work done meets Lucid's quality standards before vehicles are returned to clients.
Responsibilities
Ensure clients are informed throughout the service experience from initial contact to vehicle handover
Conduct comprehensive inspections and thorough check-in processes for customer vehicles, identifying and reporting any damage or visible wear
Check in new vehicles and document transport damage on PDI vehicles, ensuring accurate notation on the Bill of Lading (BOL) and processing through internal channels for proper documentation
Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for convenience
Uphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of our operations, actively ensuring that customers are delighted with the quality of service provided
Review and revise work orders after technicians and detailers complete their tasks, guaranteeing accurate documentation and precise time punches in alignment with corresponding labor operations
Promptly address and correct any warranty claim rejections within the established timeframe to maintain operational efficiency and customer satisfaction
Responsible for acquiring customers signatures for service authorization and service invoice via DocuSign and collecting payment for customer pay repairs
Explanation of invoice to customers of repairs preformed to ensure correct understanding of completed work and that all concerns have been address to customer satisfaction
Greets incoming service clients, answer and direct phone calls, answer client questions, and take messages as needed
Ensure that work done meets Lucid's exacting standards before vehicles are returned to clients – act as the last QC step
Other duties as assigned
Qualifications
2-5 years previous automotive experience and training in a Service Advisor or Front of House customer facing role
Excellent interpersonal skills with a compassionate and patient demeanor
Problem-solving and creative thinking skills
Ability to articulate and document details to ensure smooth workflow
Ability to tailor and explain automotive terminology and concepts to customers across varying levels of automotive knowledge
Proficiency in computer applications such as Microsoft Office as well as learn proprietary DMS software
Full-time, including weekends or extended hours during busy periods
Willingness to complete Lucid provided CPR training post hire
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
Preferred Qualifications
AA/BS in either Automotive Technology or Business Management, or equivalent work experience
Knowledge of HV systems, LV systems, and EV powertrains
Start-up experience and related fast-paced environments
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Compensation Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
Base Pay Range (hourly)
$28—$38 USD
Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at View email address on ev.careers.
Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Apply

Vacancy posted 11 days ago

Similar jobs that could be interesting for youBased on the Service Advisor, Rocklin in California vacancy

Automotive Service Advisor
...Training & development The BEST European repair shop in Rocklin is expanding our team! At Performance Motor Works, we strive... ...years and our business is booming! We have an opening for a Service Advisor Position, looking for someone who has experience in the customer...
Suggested
Full time
Local area
Performance Motor Works
Rocklin, CA
1 day ago
Career Services Advisor
$26 per hour
...healthcare education through employer-based training and workforce development programs nationwide. Job Description The Career Services Advisor plays a pivotal role in connecting education to employment, the ultimate measure of a student’s success and the college’s...
Suggested
Hourly pay
Full time
Work at office
Local area
Unitek Learning
Sacramento, CA
4 days ago
Behavior Support Assistant
...incredible range of job opportunities, supporting programs and services to support the 16 school districts located throughout Placer County... ...of Human Resources Brian Swank at 1400 W Stanford Ranch Road Rocklin, CA 95765 (530) 889-5952 or by email at ****@*****.***...
Suggested
Part time
Work at office
Local area
Placer County Office of Education
Roseville, CA
11 hours ago
Service Advisor
$64.5k - $161.8k
Dealership: L0547 Elk Grove Ford Elk Grove Ford Now Hiring: Service Advisor Pay: $64,500 - $161,800 Annually Schedule: Full Time Department Hours: Monday - Friday: 7:00am - 6:00pm, and Saturday: 8:00am - 5:00pm Why Join Our Team? At Elk Grove Ford, we're committed...
Suggested
Price work
Full time
Temporary work
Immediate start
Monday to Friday
Lithia & Driveway
Elk Grove, CA
18 hours ago
Life Services Financial Solutions Advisor (Series 7 required) - Lincoln, RI
$65k - $85k
...opportunities to learn, grow, and make an impact. Join us! The Life Services team is focused on guiding beneficiaries through making... ...developing a relationship with the client, Financial Solutions Advisors can engage clients in goals-based conversations that provide education...
Suggested
Full time
Temporary work
Work experience placement
Work at office
Shift work
Day shift
Bank of America
Riverside, CA
4 days ago
CAREER SERVICES ADVISOR
...Summary The Career Services Advisor is responsible for successfully preparing students to find secure, and retain employment, giving them the skills necessary to report this process throughout their careers. This position will work closely with the other department...
Work experience placement
Work at office
Local area
Weekend work
Afternoon shift
Early shift
Spartan School of Aeronautics
Jurupa Valley, CA
2 days ago
Service Advisor
$27.2 - $39.44 per hour
...PAPE’ KENWORTH – MORGAN HILL, CA SERVICE ADVISOR: Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear...
Full time
Temporary work
Flexible hours
Pape' Kenworth
Morgan Hill, CA
1 day ago
Field Operations Support Assistant
$18 - $20 per hour
...cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations. Prepares death certificates, prayer cards and related...
Full time
Temporary work
Flexible hours
Service Corporation International
Bakersfield, CA
18 hours ago
Service Advisor - Buena Park Honda
$17 per hour
...benefits to purchasing and leasing a car. Personal Automotive Concierge Service. Base Pay: $17.00 / hour plus commission Annual Range: $65,000 to $120,000 Job Description Summary As a Service Advisor, you will be a key member of our service team, responsible for...
Hourly pay
Full time
Sonic Automotive
Buena Park, CA
6 days ago
Career Services Advisor
$400 per month
...Position Summary The Career Services Advisor supports students and graduates in achieving their career goals through individualized career coaching, employment preparation, and job placement assistance. This position serves as a key liaison between the institution,...
Full time
Apprenticeship
Internship
Work at office
Local area
Monday to Friday
Southern California Institute of Technology
Anaheim, CA
2 days ago
Career Services Advisor
$28 per hour
...through employer-based training and workforce development programs nationwide. Job Description We are looking for a Career Services Advisor who can build relationships, create urgency, and drive results. In this role, you will coach students and graduates, build...
Hourly pay
Full time
Work at office
Local area
Unitek Learning
Hayward, CA
2 days ago
Auto Service Advisor: Elevate Customer Experience
...Genesis of South Bay in Torrance, California is looking for a dedicated individual to manage the customer service experience from the service drive until vehicle handover. Essential duties include scheduling appointments, advising on vehicle maintenance, and resolving...
Genesis of South Bay
Torrance, CA
3 days ago
Automotive Service Advisor/Manager In Training
$700 - $1,000 per week
...high-energy, go-getter who thrives in a fast-paced environment, lives for the hustle, and is hungry to prove themselves. As a Service Advisor, you won't just be taking appointments-you'll be the driving force behind customer satisfaction, team motivation, and shop success...
Shift work
Midas
Glendale, CA
1 day ago
Auto Service Advisor - Unlimited Commission & Growth
...Join a dynamic and growing family-owned auto repair shop in San Diego as an Automotive Service Advisor. This role offers a unique opportunity to engage with customers, present tailored service recommendations, and contribute to a culture of integrity and excellence. With...
Aero Auto Repair
San Diego, CA
18 hours ago
Part Time Service Advisors
$16.9 - $19.7 per hour
## Part Time Service AdvisorsApplylocations: Goleta-187 N Fairview Avetime type: Part timeposted on: Posted Todayjob requisition id: R00311412Store - SANTA BARBARA, CADeliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure...
Full time
Part time
Local area
Night shift
Early shift
The Michaels Companies, Inc.
Santa Barbara, CA
18 hours ago
Experienced Service Advisor
$64.5k - $161.8k
...Dealership: L0259 Lithia Nissan of Clovis Service Advisors – Schedule: Monday-Friday 7:30am-5:30pm, Saturday 8:00am-5:00pm, Sunday 9:00am-4:00pm. Rotating schedule with 3‑day weekends. Qualifications: Previous automotive dealership Service Advisor experience Exceptional...
Hourly pay
Price work
Temporary work
Monday to Friday
Weekend work
3M HEALTHCARE
Clovis, CA
4 days ago
Internal Service Advisor
...difference in the lives of both our customers and employees. Join us and be part of an exciting journey! Join RV Country as an RV Service Advisor and be an essential part of our busy service department! This position keeps the day-to-day operations running smoothly by...
Local area
RV Country
Fresno, CA
4 days ago
Service Advisor
$50k - $75k
...Camping World is seeking a Service & Collision Advisor to join our growing team. As a Service & Collision Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service & Collision...
Full time
Part time
Local area
Dormont Manufacturing Company
Fresno, CA
9 days ago
Service Advisor
...Overview The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly...
Fresno Lexus
Fresno, CA
4 days ago
Service Advisor
$80k - $120k
...Requirements We are seeking a full-time candidate for a position as an established, long-tenured Service Advisor. Candidates must have a flexible schedule as the service department is open Monday to Saturday. Candidates will need to be reliable, missing time away from...
Full time
Flexible hours
Clawson Honda
Fresno, CA
1 day ago
Service Advisor
$65k - $100k
...Summary/Objective The Service Advisor sells and schedules needed service work in the service department. Promote and attain dealership standards for superior workmanship. Essential Functions Schedules service appointments; obtains customer and vehicle data prior to arrival...
Full time
Immediate start
Weekend work
Afternoon shift
RadNet
Clovis, CA
2 days ago
Career Services Advisor
$22.64 - $24.45 per hour
...are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is... ...: PLNU is seeking a relational and student-focused Career Advisor to support undergraduate and graduate students in career exploration...
Hourly pay
Full time
Internship
Live in
Work at office
Local area
Point Loma Nazarene University
San Diego, CA
1 day ago
Service Manager/Advisor
$70k
...Location: Long Beach, CA, USA $70,000.00 yearly Full-time Automotive Service Consultant – Harbor Hyundai Dealership.We are a growing Hyundaidealership in Long Beach, We are committed to building a strong team culture, delivering exceptional customer se... Show more $16...
Hourly pay
Minimum wage
Full time
For contractors
Work at office
Work from home
SoCal Honda Powersports
Carson, CA
7 hours ago
Experienced Service Advisor
$72k - $120k
...Become part of a strong service team at one of San Diego’s largest and most respected group of dealerships, which services Dalton Toyota... ...loyal customer base. We are looking for experienced service advisors/consultants who are enthusiastic, honest, hard-working, organized...
Dalton Hyundai National City
National City, CA
1 day ago
Service Advisor
$16.9 - $18 per hour
...Start your journey with Blue Compass RV as we are looking for a Service Advisor to join our team! THE ROLE: The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the...
Hourly pay
Blue Compass RV Auburn Hills
Redding, CA
2 days ago
Service Advisor
$16.9 per hour
...and operated ~ Employee Assistance Program ~ Commuter Benefit ~ Health Reimbursement Account ~ Discounts on products and services ~ Above average industry pay Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive...
Hourly pay
Local area
Fremont Ford
Newark, CA
1 day ago
Service Advisor
$50k - $75k
...Camping World is seeking a Service Advisor to join our growing team. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers...
Full time
Part time
Local area
Camping World
Roseville, CA
1 day ago
Service Advisor
...Assistance Program * Worldwide Travel Assistance * Commuter Benefit * Health Reimbursement Account * Discounts on products and services * Above average industry pay * Corporate 24-Hour Fitness Rates Responsibilities * Oversee service orders and flow of...
Hourly pay
Local area
Worldwide
Dublin Buick GMC
Dublin, CA
2 days ago
Service Advisor
...Automotive Service Advisor At Big O Tires, we are committed to providing the highest level of customer service. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard...
Local area
Immediate start
Big O Tires
Elk Grove, CA
3 days ago
Service Advisor
$16.9 per hour
...Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for... ...subject to revision at the discretion of the company. The Service Advisor Position has a Pay Scale consisting of the following elements...
Hourly pay
Work experience placement
Work at office
Local area
Shift work
Afternoon shift
Hendrick Automotive Group
Pleasanton, CA
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Advisor, Rocklin. Be the first to apply!