Wealth Client Support Supervisor - Marlton, NJ

Work Location: Marlton, New Jersey, United States of America Hours: 40 Pay Details: $91,000 - $136,240 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business TD Wealth Job Description The Wealth Client Support Supervisor serves two primary functions: 1) They coordinate communication with multiple areas of the wealth management business (including, but not limited to, distribution, supervision, product, operations, legal, compliance, technology) in designing and implementing process development and the procedural framework necessary to efficiently operate the business within regulatory requirements. 2) They hire, lead, and manage teams that support the sales and service activities of high net worth, institutional, mass affluent, and other division areas. Depth and Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required The Client Support Supervisors serve as subject matter experts for the primary services provided by the wealth management division: managed investment accounts on TDPCW platform, brokerage investment accounts on the TDPCW platform, Trust and Investment accounts on the TDBNA platform including Trustdesk, wealth depository services, wealth lending services Responsible for implementing process changes to adhere to newly identified control gaps or introduction of additional regulatory requirements Responsible for overall process improvement including the reduction of NIGOs and/or improved delivery of service level agreements Supervision of escalated situations/cases, including the review/decisioning of identified items Partner with the Principal Review Unit and distribution to assist with NIGOs and guideline interpretation Work with the overall supervision and compliance teams to identify potential risks, trends, and patterns Collects concerns and feedback from Distribution team Assists the technology partners in prioritizing needs of business Provides coaching sessions for consistent use of RM and IA tools Provides role clarity for account opening and service requests using RM and IA toolkits for consistency Leads efforts improving efficient workflow, managing SMEs for all items effecting sales and service support Leads and manages a team that demonstrates a commitment to being customer-centric by ensuring a legendary service is provided during every customer interaction to maximize retention and growth Leads and manages a team that ensures all NEW clients receive the complete onboarding experience, which includes a thorough client discovery leading to a truly exceptional Client Experience, An introduction to the IA and TA as per client need, and the Completion of all requisite client profiling documents Recognizes gaps and trends to identify opportunities for process improvement Summarizes and highlights important information, incorporating changes and feedback as needed Audits staff on a regular basis Trains new staff members and other related departments in client service, policies, practices, and procedures including account opening, maintenance, and general service Resolves client service-related problems, including operational or compliance issues Handles customer complaints and other issues requiring escalation May Lead a team that works with less complex clients; may bring in subject matter experts earlier in the client relationship; ensures those existing clients, where it would add value, are provided with a Private Client Planning Experience May Lead a team who serves as the primary point of contact for TD Wealth client relationships; manages all aspects of the client's relationships with TD Bank; executes a differentiated service model/experience for HNW clients May Lead a team who deepens wallet share by anticipating client needs and suggesting the most appropriate banking, lending and/or investment solutions; maximizes profitability, while ensuring the client receives an exceptional client experience; leverages and coordinates specialists (Taxes, Trust and Estate) to provide interdisciplinary expertise for our most complex clients; identifies opportunities within portfolio and network to refer business to Retail, Commercial and Wealth Partners Ensures team executes in a manner that is compliant with regulations, policies, and procedures; understands and adheres to TD Wealth AML/ATF Policies and Procedures Ensures team adheres to all federal, state, SRO regulations and Firm policies related to all business activities (e.g., OCC, SEC, FINRA etc.); ensures all Continuing Education requirements are attained Ensures team implements TD's Customer Identification Program (CIP) by collecting and verifying required customer identification information, and performing other Customer Due Diligence and Enhanced Due Diligence Requirements as outlined in the Business Unit AML procedures; effectively implements a process to ensure every client receives an Annual Client Review (ACR) meeting with an enhanced agenda focused on the clients overall wealth needs, as well as a minimum of two annual pro-active contacts Ensures team transitions lower threshold clients to appropriate Wealth Partners, as needed, to ensure capacity for target market clients Contributes individually and as a team member, to ensure strong performance, collaboration and enthusiasm that sets TD Wealth apart from our competitors. Education & Experience Associates degree and/or bachelor's degree 7+ years of related experience (preferably in the financial industry) Series 24 or 9/10, 7, 63/65 or 66 required Demonstrated experience solving complex service issues In-depth knowledge of investments, banking, and credit products Supervisory experience is preferable but not required Demonstrated organizational and time management skills Demonstrated ability to problem solve and work independently Experience in professional services and with working with affluent clients is required Knowledge of MS Word, Excel, PowerPoint and working with Contact Management databases is essential Demonstrates ability to manage multiple responsibilities and timelines Proven track record of delivering results and executing with excellence Ability to multitask and manage competing priorities effectively Excellent written and verbal communication skills OCC Language This position falls within the definition of Loan Originator ... (full paragraph as originally provided) Physical Requirements Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching forward – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. 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You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. 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That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific #J-18808-Ljbffr TD Bank, N.A.