Tier 1 Client Technical Representative - Health (Remote)

As the Tier 1 Client Technical Representative, you will report to Experian Health. You will manage complex issues escalated from our teams related to the Patient Access Curator suite of products. Responsibilities Work with payers, trading partners, internal Experian Health technical teams, and our clients to resolve issues. Troubleshoot issues related to the Patient Access Curator platform. Troubleshoot complex payer issues. Small to medium size project management and oversight. Manage a large caseload of issues and questions escalated from Customer Support, and Relationship Management in Salesforce. Work with clients through support cases, email, and telephone and meet with them to resolve issues. Determine the severity and scope of issues, inquiries, and requests. Manage and troubleshoot client and user payer configurations. Qualifications Bachelor's degree in business, healthcare management, or a related field is beneficial 2+ years experience in the healthcare IT industry Experience with healthcare EDI transactions and ANSI X12 message structure (270/271) Analytical with Experience providing detailed troubleshooting and resolutions to users Flexibility to manage unforeseen situations outside of the agent's control. Patience in handling repetitive customer support issues. Prioritize and differentiate important tasks from urgent ones. Build relationships: engage and establish trust/credibility with important partners across all levels of the customer organization Experian support is a 24/7 365 responsibility. Flexibility is essential, as there may be a need for evening, overnight, and/or weekend availability Benefits Great compensation package and bonus plan Core benefits including medical, dental, vision, and matching 401K Flexible work environment, ability to work remote Flexible time off including volunteer time off, vacation, sick and 12 paid holidays Explore all our exciting benefits here: Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #J-18808-Ljbffr Experian