Facilities Manager

Our Accolades.

Four Seasons is proud to have been named one of Modern Healthcare's Best Places to Work, and to have been Living Wage Certified in Western North Carolina. Our approach to providing not only excellent care to our patients and families, but also providing the same heartfelt care and commitment to our employees, leads us to be recognized as not only a leader in hospice and palliative care, but also a beacon of excellence as an employer in Western North Carolina.

Our Benefits.

Four Seasons offers an excellent benefits package for both full time and part time eligible employees, which may include:

• Competitive Salaries, Reviewed Annually
• Annual Operational Performance Bonus Opportunities
• $0 Employee Premiums on Medical Insurance
• Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care
• Medical & Dental Insurance Benefits First of the Month after Hire
• 403B Retirement Plan with Employer Match
• Generous Paid Time Off Package- 20-29 Days of PTO Per Year
• Up to 6 Paid Holidays
• Employer Paid STD, LTD, & Life Insurance
• Employer Paid Teletherapy & Telemedicine Coverage
• Health & Dependent Care Flexible Spending Accounts
• A Robust Employee Wellness Program
• Up to $3k in Tuition Reimbursement Each Year

Facilities Manager

Reports To

Vice President of Community Support

Status

Exempt

Shift

Refer to Offer Letter

Location

Refer to Offer Letter

Summary

This position is responsible for maintenance of the facilities, buildings, grounds, and parking lots, including mechanical, water, heating, ventilation, and air conditioning systems (HVAC), ensuring our locations are compliant, organized, clean, inviting and safe for staff, volunteers, patients and visitors. The Facilities Manager must maintain all Four Seasons' properties in compliance at all times with both internal and external standards. These duties are either performed by self, other staff, volunteers, subcontractors, or vendors with approval from the leader, but are the responsibility of the Facilities Manager. It is imperative that this exempt position exhibit Four Seasons' Values through every interaction and utilize industry standard best practices for effective performance in this role.


Essential Duties & Responsibilities

• Work to achieve performance goals, pursue progress toward my learning plan (MLP) and consistently demonstrate Four Seasons values and competencies
• Completion and/or oversite of facility repair, maintenance, inspections, and cleanliness of the floors, walls, bathrooms, outside grounds, building exterior, life safety equipment and other areas
• Collaboratively develop, coordinate and facilitate the preventative maintenance program for all agency facilities and equipment, playing an active role in facility repair and preventative maintenance needs, ensuring all life safety requirements are met
• Respond appropriately to emergencies or urgent issues as they arise and provide prompt response to all maintenance request needs
• Provide leadership, mentorship, and encouragement to members of the Facilities Team including technicians, volunteers, and vendors, assuring that the competency of team members are in alignment with tasks and responsibilities, while providing coaching, mentorship and training to ensure growth and development is obtained
• Be a part of a collaborative Facilities Team that ensures all locations are neat, clean, organized, inviting and safe for all individuals
• Ensure that agreed-upon work by staff or contractors has been completed satisfactorily, including follow-up needs for deficiencies or outstanding items
• Report any issues, irregularities, deficiencies, and/or unsafe conditions immediately to Senior Leader.
• Manage improvements of facility related renovations, expansions, and upgrades within budget parameters and timeline requirements, as directed
• Manage Facilities Budget
• Consistently assess all locations on a monthly basis for facility-related needs and to ensure safety and compliance at all times
• Actively participate in and coordinate emergency preparedness efforts as requested or determined
• The manager will be responsible for procurement of supplies and resources needed throughout the organization and collaborate with both clinical and non-clinical teams to ensure supplies are ordered, received, distributed, and stored properly.
• Ensure that all Four Seasons' properties adhere to the Four Seasons Facility Brand Guide.
• Assess and manage the competency of facility team members to ensure safe work environments
• Be on-call and after hours for Facilities as needed.

Knowledge, Skills, and Abilities

• Working knowledge of all construction trades (including but not limited to electrical, plumbing, HVAC, fire suppressions systems, interior finish work and carpentry)
• Working knowledge of life safety standards, work environment and fire prevention safety
• Ability to acquire, apply and share technical and administrative knowledge and skills associated with description of duties as assigned
• Knowledge of HIPAA privacy policies
• Read and understand electrical, oxygen/gas, water, HVAC controls
• Excellent organization skills, demonstrating excellent attention to detail and accuracy
• Excellent written, oral, and collaborative communication skills, consistently demonstrating the ability to speak effectively, listen to understand, express facts and ideas clearly and convincingly, demonstrating excellent interpersonal skills and superior customer service
• Basic skills in MS Office: Outlook, Word, Excel, etc.
• Ability to work independently with minimum supervision, working under pressure to meet deadlines
• Ability to anticipate, determine goals, identify relevant information, set priorities, plan, prioritize, and deadlines, while taking initiative and utilizing innovative techniques to achieve objectives and needs of the organization
• Ability to identify and recognize unsafe conditions or work practices
• Ability to make sound decisions and provide valid recommendations by using facts, experiences, common sense, risk assessment and analytical thought, in a collaborative way to ensure positive movement is achieved
• Ability to interact with various departments throughout the organization
• Ability to manage a team, be an active team player, positively collaborating with team members to achieve goals, and ensure efficient, timely and accurate completion of maintenance needs

Minimum Qualifications

Education:

• High School Graduate or equivalent
• Courses related to facility maintenance or related experience
• Associate's degree preferred

Experience:

• Minimum five years general maintenance experience
• Minimum three years facilities management experience
• Experience in a healthcare setting, preferred
• Leadership Experience, preferred

Licensures & Certifications: (if applicable)

• Valid driver's license and proof of automobile insurance
• Licensed Tradesman, preferred

Summary of Physical Requirements

• Walking, standing, bending, reaching
• Operate company vehicles
• Flexion/extension of arms/wrist
• Crouching, twisting, stooping, squatting, kneeling, climbing (stairs/other)
• Pushing, pulling, lifting/carrying 50 lbs.
• Working in non-air conditioned, tight spaces
• Hand dexterity to include gripping/grasping, pushing/pulling and writing
• Operating a variety of equipment (ie; snow blower, lawnmower, various hand tools, pressure washer)
• Ability to lift, carry, push and pull up to 100 pounds with help of another person or equipment, occasionally

Intent and Function

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the duties of the position. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned as deemed appropriate.


In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.


Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Other Duties:

• Ensure set up and break down of meeting spaces as necessary while also ensuring the meeting spaces available are neat, clean and in good working order to meet the needs of the organization
• Ensure all buildings are stocked with necessary equipment, materials and supplies
• Understand services & responsibilities of staff and volunteers under their supervision
• Actively participate in Environment of Care Committee with focus on life safety issues and workplace safety
• Abide by all Four Seasons privacy, confidentiality and HIPAA policies
• Ensure buildings meet health and safety requirements
• Conduct and prepare for on-going audits, walk-throughs, and inspections
• Maintain accurate records (written and electronic), actively using organization's SharePoint/document repository system for electronic record retention storage
• Perform detailed work using and promoting industry standard best practice and high-level accuracy
• Update skills through participation in seminars and continuing education opportunities
• Develop excellent rapport with others, function as a team member and work independently with minimum supervision
• Collaboratively complete budget practices and invoicing for Facility needs
• Demonstrate Four Seasons' values at all times
• Consistently utilize technology as Four Seasons' provides and makes possible
• Submit weekly big rocks to leader to ensure consistent communication and agreement on priorities
• Work collaboratively with the Facilities Committee, Environment of Care Committee, Safety Officer and HIPAA Security Officer
• Collaborate with Home Stores, Warehouse, Foundation, and all of Four Seasons teams consistently and as needs arise.
• Other duties as assigned