ServiceNow Architect with BSS experience

Job Description

The ServiceNow Architect will lead solution and workflow design for ServiceNow initiatives, with a primary focus on BSS experiences in a telecommunications environment and ServiceNow Sales and Order Management (SOM). This role will apply architectural expertise to design scalable solutions aligned with business and operational needs.

Remote Job Position

Responsibilities

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• Design ServiceNow solutions aligned with business and technical requirements.
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• Define and own the ServiceNow solution architecture , ensuring alignment with business objectives, enterprise architecture, security, scalability, and platform best practices.
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• Design ServiceNow solutions supporting BSS and telecom business processes , including customer service, order management, service fulfillment, product/catalog management, billing-related processes, and case management.
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• Translate business and BSS requirements into scalable ServiceNow technical and functional architectures .
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• Develop integration strategies between ServiceNow and BSS/OSS, CRM, billing, provisioning, inventory, ERP, and other enterprise platforms.
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• Design and govern integrations using REST/SOAP APIs, IntegrationHub, MID Server, event-driven architectures, and other integration technologies .
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• Provide architectural leadership across ServiceNow modules such as CSM, ITSM, ITOM, CMDB, FSM, SPM, and IntegrationHub , as applicable.
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• Establish ServiceNow data models, application architecture, integration patterns, security models, and governance standards .
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• Lead technical design reviews and provide guidance to developers, administrators, business analysts, and implementation teams.
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• Ensure solutions follow ServiceNow development best practices , including configuration over customization, upgradeability, performance, and maintainability.
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• Collaborate with enterprise architects, BSS/OSS architects, product owners, and business stakeholders to develop end-to-end solutions.
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• Identify opportunities to improve customer experience, operational efficiency, automation, and digital workflows through the ServiceNow platform.
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• Support roadmap development, platform modernization, technical debt reduction, and ServiceNow transformation initiatives.
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• Provide technical leadership during implementation, testing, deployment, and production support activities.
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• Design workflows that support efficient, scalable business processes.
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• Oversee ServiceNow BSS experiences within a telecommunications environment.
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• Guide architecture for ServiceNow Sales and Order Management (SOM).
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• BSS processes,telecom operation,customer management, order management, billing, product/catalog management, and enterprise integrations .
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Qualifications

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• 8+ years of experience in ServiceNow implementation, architecture, or technical leadership .
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• Strong hands-on experience designing and implementing ServiceNow enterprise solutions .
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• Significant experience in BSS and/or telecommunications environments .
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• Strong understanding of BSS domains such as:
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• Customer Management / CRM
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• Product & Catalog Management
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• Order Management
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• Service Fulfillment
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• Billing and Payments
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• Customer Service / Case Management
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• Customer and Service Lifecycle Management
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• Experience integrating ServiceNow with BSS/OSS and other enterprise applications .
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• Strong knowledge of ServiceNow CSM, ITSM, CMDB, IntegrationHub, and APIs .
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• Experience with REST, SOAP, JSON, XML, web services, middleware, and enterprise integration patterns .
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• Strong understanding of ServiceNow architecture, data model, application development, security, and platform governance.
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• Experience leading architecture/design discussions with technical and business stakeholders.
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• Strong communication, problem-solving, and stakeholder-management skills.
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