Partner Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Success Manager based in United States.

As a Partner Success Manager, you will play a central role in strengthening and scaling a strategic software partner ecosystem. You will combine relationship management, project oversight, functional enablement, and operational improvement to help implementation partners build high-performing, self-sufficient practices. The role involves partnering closely with internal customer success, alliances, enablement, engineering, and consulting teams to resolve challenges and create a seamless partner experience. You will monitor partner health, project delivery, certifications, performance, and growth while identifying opportunities to improve adoption and customer outcomes. This position is well suited to a customer-focused professional who enjoys working across multiple stakeholders and balancing strategic planning with hands-on execution. You will also have opportunities to influence partner processes, develop enablement programs, and contribute to continuous improvement across the ecosystem.

Accountabilities

• Act as the primary point of contact for implementation partners, ensuring they have access to the appropriate resources, functional guidance, and technical support.
• Lead recurring partner status discussions, reviewing project delivery, timelines, risks, concerns, and opportunities for improvement.
• Build trusted relationships with partners and help them successfully deliver implementations while strengthening long-term partner performance and engagement.
• Assess partner health and develop forward-looking plans to improve capabilities, delivery performance, customer satisfaction, and growth.
• Collaborate with Partner Alliances and internal teams such as Support, Remote Consulting, Partner Enablement, Engineering, and Customer Success to connect partners with the right resources and processes.
• Identify delivery risks and escalate concerns regarding project timelines, implementation quality, or customer outcomes to the appropriate leadership.
• Provide input into partner leveling and capability assessments based on implementation experience, skills, and demonstrated performance.
• Encourage partners to establish and maintain Centers of Excellence (COEs) within their practices and ensure they use those capabilities effectively.
• Monitor partner-led implementations, review project plans, and recommend adjustments that improve delivery efficiency and go-live success.
• Identify opportunities to increase customer satisfaction and adoption through functional enablement, training, content, and targeted recommendations.
• Review partner support cases and deliverables to identify recurring issues, capability gaps, and opportunities for proactive intervention.
• Develop and maintain partner-facing enablement content, including learning resources, product information, new feature materials, and solution guidance.
• Engage partners with online courses, educational content, and enablement resources to strengthen their functional capabilities.
• Identify opportunities to improve partner processes, proactive services, and governance frameworks to increase efficiency and reduce customer escalations.
• Create and maintain standard operating procedures and project documentation that can be scaled across partner engagements.
• Conduct gap analyses with alliance teams to strengthen partner frameworks, project management practices, and operational governance.
• Maintain accurate project status information, documentation, reporting, and communication across multiple workstreams.

Requirements

• Bachelor's degree in Accounting, Business, Finance, Information Systems, Mathematics, Computer Information Systems, or a related field; equivalent professional experience may also be considered.
• At least 2 years of experience in project management, stakeholder management, account management, or a related discipline.
• At least 5 years of consulting or functional account management experience supporting software implementations, particularly CPM/EPM platforms.
• Demonstrated project, program, or account management expertise with the ability to manage multiple concurrent initiatives.
• Prior experience in Partner Success or Customer Success is preferred.
• Strong knowledge of financial accounting processes and the ability to understand and communicate functional requirements effectively.
• Excellent customer service and relationship-building skills, with the ability to establish trust with partners and internal stakeholders.
• Strong communication and presentation abilities, including the confidence to provide concise guidance and deliver constructive or difficult feedback when necessary.
• Strong organizational skills and attention to detail, with the ability to prioritize and complete multiple streams of work on schedule.
• Ability to diagnose, troubleshoot, and resolve implementation or functional issues independently and collaboratively.
• Experience with SQL, C#, VB.NET, Visual Basic, or object-oriented programming is a plus.
• Experience with scalability and performance considerations for EPM/CPM products is preferred.
• Familiarity with Azure-based SaaS platforms and telemetry tools for monitoring EPM/CPM applications is advantageous.
• Experience with EPM solutions such as SAP BPC, SAP BOFC, Hyperion Planning, Essbase, HFM, FDM, IBM Cognos, or comparable platforms is a plus.
• Familiarity with other partner-implemented SaaS solutions such as BlackLine, Trintech, Workiva, or similar technologies is beneficial.
• A master's degree, MBA, accounting/finance qualification such as CPA, CMA, CGA, or CA, or relevant technology certification is preferred.
• Self-directed, proactive, and results-oriented, with a strong desire to continuously develop functional expertise and enable others.
• Ability to collaborate effectively while also working independently to solve complex problems.
• Candidates must be legally authorized to work in the United States without requiring employment sponsorship.

Benefits

• Base salary: $99,000-$128,500 USD annually, with additional variable compensation potentially available.
• Competitive total compensation based on experience, skills, location, and other objective job-related factors.
• Medical, dental, and vision insurance.
• Life insurance.
• Short- and long-term disability coverage.
• 401(k) retirement plan.
• Paid vacation and holidays.
• Professional development and multiple training opportunities.
• Opportunities to work across a diverse range of projects and industries.
• Strong collaborative culture focused on customer success and teamwork.
• Opportunity to build strategic relationships, influence partner performance, and contribute to continuous improvement.
• Remote work arrangement within the United States.
• Career development opportunities within a growing technology environment.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?


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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.