Process Manager Sr

Responsibilities Independently manage recurring operational activities with accuracy and timely delivery. Ensure compliant and high-quality outcomes across operational and control processes with zero self-inflicted compliance issues. Maintain accurate documentation, defensible evidence, and up-to-date job aids and process procedures. Apply process management methodologies such as CTQs, KPIs, SIPOCs, Swimlanes, RACIs, and process health monitoring to improve operational efficiency and transparency. Collect, analyze, and maintain operational data using tools such as Google Sheets and SQL to reduce manual effort, mitigate risks, and improve reporting visibility. Identify process improvement opportunities through workflow analysis, stakeholder feedback, data insights, and system understanding. Support audit and compliance activities including process walkthroughs, documentation reviews, and evidence collection. Provide exceptional Level 1 support to internal teams and end-users by guiding them through established operational processes. Collaborate with Level 2 and Level 3 support teams to elevate issues, communicate risks, and recommend practical solutions aligned with business objectives. Ensure operational processes and access management activities comply with organizational standards and governance requirements. Qualifications Strong understanding of process management concepts including CTQs, KPIs, SIPOCs, Swimlanes, RACIs, throughput analysis, and control monitoring. Experience independently executing and improving structured operational workflows. Knowledge of IT risk management, governance, compliance controls, and audit processes. Understanding of cybersecurity and access management principles to support compliant system access and reduce operational risks. Ability to quickly understand systems, applications, and technical workflows. Understanding system interactions including APIs, file transfers, and application infrastructure layers. Proficiency in Google Workspace tools including Google Docs, Sheets, and Slides. Strong analytical and data management skills using Google Sheets and SQL. Experience with spreadsheet functions such as IF statements, VLOOKUP/XLOOKUP, INDEX MATCH, QUERY, COUNT, SUM, and data visualization techniques. Basic to intermediate SQL knowledge with the ability to execute and modify queries. Yellow Belt certification or experience with process improvement methodologies. Experience supporting internal controls, audit readiness, compliance, or risk remediation initiatives. Exposure to AI tools or frameworks such as Google Gemini/Gems is a plus. Strong analytical and problem‑solving abilities. Excellent organizational and attention‑to‑detail skills. Effective communication and stakeholder management. Ability to identify and implement practical process improvements. Comfortable working in a technical and process‑driven environment. Self‑motivated with the ability to work independently and manage multiple priorities. Pay: $51.52 per hour Shift: 8:00 AM - 5:00 PM Monday – Friday Location: Richmond, VA (3 days onsite, 2 days remote) Weekly paycheck Benefits: Medical, dental, vision, life insurance, short‑term disability, voluntary benefits, EAP program, commuter benefits, 401K, paid leave (including paid sick leave, holiday pay) and other benefits as required by law. Equal Opportunity Employer. Veterans, people with disabilities, and military‑connected talent encouraged to apply. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and security clearance requirements. California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Adecco US, Inc.