Support Analyst

IT Support AnalystElkhart County Governmental Position Vacancy NoticeDepartment: Information TechnologyHiring Range: $29.59-$32.86/hour based on education and position related experience. Longevity pay after 3 years.Benefits Offered:Health, Dental, Vision, Life and Disability InsuranceFREE Primary Care Health ClinicSupplemental Insurance and Employee Assistance ProgramRetirement PENSION and Deferred Compensation 457b14 Paid Holidays AnnuallyGenerous Paid Vacation and Sick TimeEligible Employer of the Public Service Loan Forgiveness ProgramPosition To Be Filled: ASAPHours & Days Of Work: 40 hours-Varies Monday-FridayLocation Of Position: GoshenTravel Requirements: Within County (please complete driving page on application)Job Summary: Responsible for installing, managing, and decommissioning hardware and software, analyzing and solving problems, and maintaining security and integrity of systems.Job Requirements:High school diploma or HSE; Associate degree preferred, possession of and/or ability to obtain and maintain CompTIA A+, CompTIA Network+, Microsoft and/or ITIL certifications preferredReceives support calls, gathers information, analyzes issues and determines best solution; coordinates with supervisors to solve more complex issuesWorking knowledge of and ability to install, upgrade, manage, and decommission hardware and software solutions, including but not limited to PC equipment, peripherals, Microsoft products, VoIP, and mobile technologies, such as coordinating user setups and configuring printersKnowledge of networking concepts with ability to perform troubleshooting & problem solvingExcellent organizational, communication skills and sound knowledge of office procedures & practicesPre-employment background check and drug screenElkhart County Human Resources117 N. Second Street, Goshen, IN 46526Telephone: (574) 535-6725FAX: (574) 535-6750Applications Accepted Until Position Is FilledElkhart County is an Equal Opportunity Employer