Senior UX Researcher/Designer - REMOTE

Senior UX Researcher/Designer - Remote

Senior User Experience Researcher/Designer - REMOTE

Flexion is seeking a senior user experience designer/researcher with start-up experience to join an agile application development team. The work is primarily remote, but may require some client on-site work estimated at <10%.

Most of the work we do is on large-scale systems and applications (both commercial and government)—things like designing dashboards for analyzing real-time data, consolidating eight separate search engines into a single interface, or building a case management system from the ground up.

At Flexion (a software delivery company that's been delivering excellence for over 24 years), our company culture is built on autonomy, trust, and transparency. We empower teams to remain self-sufficient and self-directed by hiring people who can solve complex problems through collaboration—this means lending a hand and flexing your multi-skilled muscles (research, content, business analysis, information architecture, etc.) as needed. Every member within a cross-functional team is a leader who takes responsibility for the team's success, which mirrors the company's low-bureaucracy structure.

What the job looks like:

As a member of a cross-functional agile development team, you'll partner with our clients to tackle holistic issues. You'll facilitate tough conversations about what clients (and their users!) really need, which isn't always what they want. You'll work to build UX thinking into everything the team does. Specifically, you'll:

• Lead UX design and research activities on client projects, which could involve collaborating with designers from other consulting firms or the client side
• Iteratively evolve strategy and guidance to help clients solve their thorniest business problems
• Facilitate continuous discovery with customers to not only identify opportunities but to consistently evaluate solutions as the team's understanding of the problem space evolves
• Facilitate design workshops
• Advocate for the users in the context of business needs/goals throughout the project
• Effectively communicate goals, designs, research, feedback, ideas, and requirements (both verbally and visually, when needed) to the team and client
• Lead and participate in UX design work—on any given project you might be leading the charge on activities involving sketching, mockups, prototypes, design patterns, content audits, heuristic reviews, user research, data modeling, user journeys, card sorting, personas, workflows, requirements, information architecture, microcopy, interaction design and whatever else is thrown your way.
• Conduct user and business research to understand requirements, goals, and constraints, and generate insights that shape the UX strategy and design decisions
• Analyze and provide feedback on proposed technical solutions that affect the interface design or user experience
• Pair or mob with other members of a cross-functional development team
• Coach other team members on basic HCD knowledge that all developers should have
• Prototype, test, and iterate on designs
• Drive and analyze client and user feedback to identify opportunities to improve the overall user experience throughout the design process and product lifecycle
• Follow lean and agile methodologies to deliver a quality product with minimal churn
• Help shepherd the project to the finish line and ensure a great user experience from end to end
• Remote position, with some travel as needed to client sites or for testing

Why we want to hire you:

You are a master of applying human centered design techniques using a startup mentality. You prefer to incrementally drive learning and development, from strategy to surface details, through authentic use and rapid iteration. You have experience with, and understand the principles of Lean UX.

You love solving big problems. You can balance high-level strategy with detail-oriented tactics. You're just as at home leading a discovery session with C-level executives as you are sketching prototype ideas or writing user stories. You can speak "developer" and co-create designs and solutions throughout the process.

You're a self-starter and don't need to be told what to do next. You have a wide range of UX-related skills and can flex different muscles as required. You know how to create and implement design systems and value consistency—but also know when to make adjustments to improve usability. You value data-driven decision-making, but won't become paralyzed if the data doesn't exist.

You understand that often "good enough" is as good as it can get and can live with compromise where it's needed. You embrace agile methodologies preferring to delay design decisions until they need to be prioritized. You design small pieces, while still thinking about how they fit into the whole.

You have:

• At least 8 years working on UX design and research for clients
• At least 2 years experience working with agile Scrum methodologies
• USWDS (U.S. Web Design System) experience
• At least 1 year of Lean UX experience working with agile methodologies
• Experience in a start-up or start-up-like business setting
• A bachelor's degree or equivalent experience
• A track record of successfully developing complex products
• Strong understanding of Incremental/Agile UX practices
• A black belt in mixed UI/UX disciplines
• A "can do" attitude devoid of ego
• The ability to play nicely with others, and the belief that teamwork is always the best solution
• Service Design experience
• Experience designing dashboards for complex data systems and enterprise applications (FinTech experience is a bonus)
• Skilled in designing interfaces that adapt seamlessly across devices and screen sizes, ensuring a consistent and intuitive user experience
• Experienced in using tools like Adobe Creative Suite and, Figma to create prototypes at varying levels of fidelity, enabling effective collaboration and feedback loops
• Successfully coached teams and clients
• Superb time-management, communication, and problem-solving skills
• Experience using workflow and modeling tools such as OmniGraffle, LucidChart, etc

At Flexion, we live by these principles:

• Speak openly and honestly with your colleagues and clients about problems and proposed solutions
• Welcome and handle changing requirements and priorities with little or no warning
• Collaborate online in small groups about 50% of the time
• Encourage simple and minimal solutions that keep options open
• Expect and vocally advocate for quality first
• Learn new practices and techniques as the situation demands
• Ensure the teams develop demonstrable software every week or two
• Do what needs to be done to deliver the product or project without ego or attitude
• Dig deep to find the root causes of problems so we can create the right solutions
• Relentlessly improve yourself, your team, and your processes

The most efficient way to reach our recruiting team is to submit your resume through the URL provided.

The salary range for this role is $130,000-$150,000. At Flexion, employees enjoy comprehensive health, dental, and vision coverage, along with life and disability insurance, flexible spending accounts, and a 401(k) plan. Our people-first culture supports balance and growth with generous paid time off, referral bonuses, and a commitment to well-being and career success.

Equal Employment Opportunity/Affirmative Action Employer

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at View phone number on click.appcast.io for assistance.

Job Location

811 E. Washington Ave., Suite 400, Madison, Wisconsin

Position Type

Full-Time/Regular