Customer Service Team Member

Store - ORL-WINTER PARK, FL Responsibilities Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver our Brand Promises. Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in the truck unload, stocking, and planogram (POGs) processes Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well‑merchandised and in‑stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members Cross‑trained in Custom Framing selling and production Preferred Knowledge, Skills & Abilities Retail and/or customer service experience preferred. Physical Requirements Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment May be required to perform tasks in a public retail store setting, some stock rooms may not be climate controlled, and occasional outdoor work retrieving carts or unloading trucks Work Environment Public retail store setting with climate‑controlled public areas; some stock rooms may not be climate‑controlled Frame shop contains glass cutter and heat press equipment Work hours include nights, weekends and early mornings Legal and Eligibility Requirements Michaels requires all team members in this role to be at least sixteen (16) years or older. Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Disability Accommodation If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). Equal Opportunity Employer Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. EEOC Posters EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster #J-18808-Ljbffr