Referral Coordinator

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side‑by‑side to deliver innovation like our hands‑free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better. THE JOB AT A GLANCE The Referral Coordinator/ Medical Receptionist position is responsible for coordinating the care, referrals and insurance authorization of Workplace Health patients seeking care for Workers Compensation claims. Additionally, you may assist with greeting and registering patients, as well as administrative tasks and procedures that support an exceptional patient experience. This position is ideal for those who wish to pursue a career in health care. This is a fast‑paced role that calls for the ability to multitask, think on your feet and work independently. We are looking for someone who is customer focused, detailed oriented, empathetic and positive. This role is critical to the entire patient experience. WHAT YOU’LL DO Work onsite and coordinate documentation between Carbon Health clinic teams and appropriate adjusters, insurer, employers and patients. Manage care coordination for Workplace Health patients receiving care for workers compensation visits including but not limited to: Gathering claim numbers, authorization for clinic visits, authorizations for specialists Ensure timely follow‑up with Carbon Health providers and specialty providers. Gain required documentation from specialists involved in care of patients. Schedule patients through different modalities. Serve as specialist for employer‑based services and questions including: Follow‑up regarding patient care results Answer service questions from the employers Review employer billing for accuracy and completeness Administrative work such as finalizing state workers compensation forms, tracking care status of workers compensation patients. Work collaboratively on projects with clinical leadership to enhance the patient experience. ABOUT YOU Experience working in a medical office Detailed oriented to ensure accurate and documented follow‑up of patient care. Familiarity with Apple products, including iPads and Mac desktops. Familiarity with Google Suite products, including Google Sheets, docs and slides. The ability to remain focused and calm during stress‑full situations (high volume of patients that walk in and need to be registered, calling 911 and directing paramedics to patients that must be sent to the ER etc) Typing speed of 50+ WPM Great communication skills both over the phone and email. Experience and familiarity with workers compensation claims, state regulations, medical provider networks and workers comp insurance. Bilingual in English and Spanish preferred BENEFITS Medical, dental & vision coverage, effective first day of employment Health Savings Account & Flexible Savings Account option for health care & dependent care Paid time off, paid sick leave 401k retirement savings plans with employer match Life & Disability Insurance DOT certification will be reimbursed where it is required for practice *Some benefits dependent on specialty and employment status We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer. #J-18808-Ljbffr