Referral Coordinator

Description Overview The function of the Referral Coordinator is to process and schedule medical specialist referrals and process prior authorizations for a variety of medical services/procedures for patients as requested by the medical providers. As an integral member of the health care team, the referral coordinator will collaborate with other referral and/or ancillary staff, medical providers, medical assistants, back office leads, managers and other patient care staff to fulfill the specific needs of each patient. Knowledge, Skills, and Abilities Ability to handle confidential and sensitive information. Complete knowledge and understanding of all CVMG office policies and procedures. Must be able to have substantial movements (motions) of the wrists, hands and/or fingers. Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, postage machine etc. Maintain knowledge of company electronic medical records software and ability to use and understand it effectively. Must be able to stay awake and alert during working hours. Thorough understanding and use of CVMG’s Core Culture at each interaction with patients, peers, and staff. The person in this position frequently communicates with patients and outside facilities, who have questions about appointment, referrals, medication and/or anything pertaining to the patient’s chart. The person in this position needs to occasionally move about inside the office to access file cabinets, postage machine, printers, office machinery, etc. Possess effective written and verbal communication skills, while demonstrating professionalism and team work with patients and all CVMG staff. Ability to communicate effectively on the telephone. Ability to demonstrate exceptional customer service. Ability to exercise good judgment to handle calls appropriately. Ability to type at a rate of 35 wpm Core Culture Complete understanding and ability to demonstrate on a daily basis, all elements of CVMG’s Core Culture, specifically the Priorities of Growth, Customer Service, Collaboration, and Trust. Must demonstrate CVMG’s purpose of Life, Love and Compassion with every staff and patient interaction. All interactions with patients, colleagues, providers, and staff must be approached with CVMG’s philosophy of Excellence. Requirements High School Diploma or equivalent Medical Assistant Certification. 1+ year of Referral Coordinator experience CPR certification Some knowledge in medical terminology #J-18808-Ljbffr