Remote Customer Service & Experience Lead

Somewhere

Remote job

Somewhere is seeking a strategic and empathetic Customer Service Associate to lead and scale our support operations for a rapidly growing e-commerce funeral services company. You will design customer experiences, guide a remote team, and balance efficiency with personalized care. The role emphasizes building processes, tracking CSAT and NPS, collaborating with sales, marketing, and product, and resolving escalations with professionalism. #J-18808-Ljbffr Somewhere

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Vacancy posted 2 days ago

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