Inside Sales & Commercial Support Representative

Job Description

Job Description

Schedule: Monday-Friday, 8:00 AM-5:00 PM (Full-Time, On-Site)
Compensation: Competitive salary based on experience + Benefits & 401k Day #1

We're seeking an Inside Sales & Commercial Support Representative to join our growing team in the Dayton area. In this role, you'll serve as a critical link between customers, outside sales representatives, and internal departments, ensuring accurate quotations, efficient order processing, exceptional customer service, and seamless commercial support.

This is an excellent opportunity for candidates looking to build a long-term career and grow into roles such as Technical Sales, Outside Sales, Account Management, Sales Operations, Customer Success, or Commercial Leadership.

Why You'll Love This Opportunity

• Stable, growing company with strong career advancement opportunities

• Develop valuable skills in sales, customer support, quoting, pricing, and account management

• Work closely with customers and sales professionals in a collaborative environment

• Gain exposure to technical products and B2B commercial operations

• Clear career path into sales, account management, and commercial leadership roles

What You'll Do

Customer Service & Inside Sales Support

• Deliver exceptional customer service through timely and accurate support

• Serve as the primary point of contact for customer inquiries related to pricing, quotations, orders, delivery schedules, and commercial terms

• Build strong customer relationships that drive satisfaction, loyalty, and repeat business

• Provide proactive updates regarding order status, lead times, quotations, and issue resolution

• Handle customer requests professionally, accurately, and with urgency

Quote Management & Sales Support

• Prepare and issue quotations for parts, tooling, components, equipment, and related products

• Validate pricing and ensure alignment with established commercial guidelines

• Coordinate with engineering, operations, purchasing, and other departments to obtain technical information, specifications, and lead times

• Track outstanding quotations and follow up to support quote conversion and revenue growth

• Support outside sales representatives throughout the sales process

Order Management & Commercial Operations

• Enter and process customer orders accurately within ERP systems

• Monitor open orders, backlog reports, and delivery commitments

• Communicate proactively regarding delays, lead times, and customer expectations

• Support pricing consistency and margin objectives

• Identify and escalate pricing discrepancies, commercial concerns, and non-standard requests

• Maintain accurate CRM records, customer information, and sales activity documentation

Professional Development

• Develop technical product knowledge and commercial expertise

• Participate in customer meetings and sales activities when appropriate

• Build consultative selling, relationship management, and business development skills

• Complete ongoing training designed to prepare high performers for expanded sales responsibilities

Other duties as assigned.

Qualifications

Required

• Experience in Inside Sales, Customer Service, Sales Support, Commercial Support, Order Management, Customer Success, or Sales Operations

• Strong communication and relationship-building skills

• Customer-focused mindset with a consultative approach

• Ability to manage multiple priorities while maintaining exceptional follow-through

• Strong organizational and problem-solving abilities

• Ability to thrive in a fast-paced environment with changing priorities

• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word

• Ability to collaborate effectively across departments and teams

Preferred

• Bachelor's degree in Engineering, Science, Business, or a related field

• Experience with ERP and CRM systems

• Background in manufacturing, industrial, engineering, technical, or B2B environments

• Experience preparing quotations, processing orders, or supporting sales teams

• Ability to interpret technical drawings, prints, or specifications

• Previous experience in Technical Sales, Customer Support, or Commercial Operations

Ideal Backgrounds

Candidates may have experience as a:

• Inside Sales Representative

• Customer Service Representative

• Sales Support Specialist

• Commercial Support Coordinator

• Sales Operations Coordinator

• Customer Success Representative

• Order Management Specialist

• Account Coordinator

• Business Development Representative

• Technical Sales Support Representative

• Customer Support Specialist

• Sales Administrator

Apply Today

If you're looking for an opportunity to make an impact, build strong customer relationships, and develop a rewarding career in sales and commercial operations, we'd love to hear from you!

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