Licensed Sales Agent

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at Job Description: Job Description Role Purpose As a Licensed Sales Agent you will assist customers with inquiries that will include; general policy information, enrollment assistance, benefit breakdown, billing review, and cross selling various ancillary products.ÃÂ ÃÂ Do Take inbound calls & make outbound calls to warm/hot leads.ÃÂ Have interactive conversations with prospective and existing customers to showcase your active listening skillsÃÂ Effectively create customer need by conducting various probing techniques.ÃÂ Accurately describe benefits and features for all available product lines.ÃÂ Follow documented processes and guidelines.ÃÂ Document systems properly to ensure accurate tracking and accountability.ÃÂ Achieve all sales and call center goals.ÃÂ ÃÂ Qualifications HS Diploma or GED required.ÃÂ Valid insurance license with health component.ÃÂ Current continuing education requirements for license must be metÃÂ Knowledge of successful selling techniques.ÃÂ Excellent oral and written communication skills.ÃÂ Outstanding customer service skillsÃÂ Must have an enthusiastic, flexible and assertive personality.ÃÂ Experience in a call center.ÃÂ Ability to sit for long periods of time.ÃÂ PC literate. Knowledge of Microsoft Office Suite Products is a plusÃÂ Must be comfortable in a competitive goals driven sales environment.ÃÂ Must demonstrate multi-tasking and critical thinking skills regularly.ÃÂ Passion for helping people and developing strong sales relationshipsÃÂ Conduct yourself in a professional manner at all timesÃÂ Good attendance is a must.ÃÂ Hardwired high-speed internet connection with a minimum download speed of 30mbps and upload speed of 20mbps with the ability to connect company supplied equipment via 2 Ethernet ports on existing modem/router.ÃÂ Ability & flexibility to troubleshoot any connectivity issues with your local ISPÃÂ A private home workspace where customer information can remain secureÃÂ ÃÂ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver ÃÂ No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Expected annual range is from $33,000.00 to$76,000.00 and expected hourly pay for this role is $27/hr.Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Applications from people with disabilities are explicitly welcome. Receive notifications when we have open roles and get other relevant career news Explore open rolesthat match your interests and skills Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group View email address on click.appcast.io . We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity. Provider Description Enabled SAP as service provider

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