Desktop Support Specialist

About the job Desktop Support Specialist Sebenza LLC is a leading provider of IT solutions and services to businesses in the Newport News area. We specialize in delivering innovative and cost-effective technology solutions that help our clients achieve their business goals. Job Description: We are seeking a highly skilled and experienced Desktop Support Specialist to join our team in the Tidewater area. In this role, you will be responsible for providing technical support and troubleshooting assistance to our clients' desktop and laptop systems. You will work closely with our clients to identify and resolve hardware and software issues, as well as provide guidance and training on how to effectively use their technology. Key Responsibilities: Provide technical support and troubleshooting assistance to clients' desktop and laptop systems IT Stock and stock room management Manage incident and service request queues to ensure SLAs are met Deploy IT assets to office-based users and coordinate courier/shipping for remote users Install, configure, and maintain hardware and software components on clients' computers Diagnose and resolve hardware and software issues in a timely and efficient manner Work closely with clients to understand their technology needs and provide solutions to improve their productivity Provide guidance and training to clients on how to effectively use their technology Maintain accurate records of all support activities and document solutions for future reference Collaborate with other members of the IT team to develop and implement new technology solutions for clients Stay up to date with the latest technology trends and advancements to provide the best support to clients Adhere to company policies and procedures, including security protocols, at all times Requirements: Bachelor's degree in Computer Science, Information Technology, or related field Minimum of 2 years of experience in desktop support or a similar role Strong knowledge of Windows and Mac operating systems Microsoft 365/Office 365 and Azure cloud infrastructure Experience with troubleshooting hardware and software issues Excellent communication and customer service skills Ability to work independently and in a team environment Strong problem-solving and analytical skills Ability to prioritize and manage multiple tasks in a fast-paced environment Must be able to pass a background check and obtain any necessary security clearances Comprehensive benefits package including medical, dental, and vision insurance Paid Time off and holiday pay Collaborative and supportive work environment #J-18808-Ljbffr