Guest Service Representative

Guest Service Representative

Salary Range: $26.55 - $35.85 The Guest Service Representative provides a welcoming and professional first point of contact for patients, visitors, and other guests. The role supports a safe and positive experience by offering wayfinding assistance, managing guest access, and upholding established security procedures.

Education

• High School Diploma or equivalent required
• 1-2 years college education preferred

Work Experience Two or more years customer service experience required Computer Skills

• Basic computer skills required
• Word, Excel, Outlook, Epic, preferred

Other Qualifications

• Excellent communication skills, both in person and over the phone
• Ability to multitask with strong attention to detail
• Demonstrated ability to serve individuals of all ages and cultural backgrounds with patience, diplomacy, and respect
• Capacity to work efficiently with limited supervision while maintaining high standards
• Resourcefulness in meeting challenges and developing innovative approaches to enhance customer satisfaction
• Professionalism under pressure and in difficult or emotionally charged situations
• Strong critical thinking and problem-solving abilities

Washington Hospital Health System does not utilize any form of electronic chatting, such as Google chat for the purposes of interviewing candidates for employment. If you are contacted by any entity or individual attempting to engage you in this format, do not disclose any personal information and contact Washington Hospital Healthcare System.