Customer Service Representative - Mountain Home Clinic

Customer Service RepresentativeArisa Health is seeking candidates to fill a Customer Service Representative position in Mountain Home, AR. The Customer Service Representative will schedule appointments on behalf of therapists, run reports, take co-pays and provide information directly to current and potential clients of Arisa Health. The ideal candidate will have one year of experience scheduling appointments within a medical office.Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties.This position is classified as full-time, non-exempt (hourly).Work Hours: Full time, Monday - Thursday, 8:00am to 6:00pm; Fridays, 8:00am - 12:00pmWhat our Customer Service Representative will do:Schedule appointments on behalf of therapists and proactively work to fill open spots on therapists' calendars when cancellations ariseCheck clients in and out in a timely mannerComplete pre-appointment checks for clients.Prepare and maintain client records, maintain accuracy of fee agreements, update eligibility, assessing that needed pre-certifications and authorizations are in place.Provide timely notification of appropriate staff as needed for entry of authorizationsProvide an interactive, welcoming response to all Arisa Health inquiries for service by engaging clients in a supportive, non-judgmental way.Work and reconcile reports within the Electronic Health RecordWork with staff on problems related to weekly reports and/or billing issues.Answer phones, taking accurate messages and routing calls as appropriate.Collect payments in accordance with Arisa Health payment policy and entering of payments into the Electronic Health RecordReconcile reports within the Electronic Health Record and work with staff on problems related to weekly reports and billing issues.What we look for in a Customer Service Representative:High school diploma or equivalent required1-2 years of experience in a medical office is requiredAbility to multitaskGood organizational skillsExcellent written and verbal communication skillsExcellent attention to detailAbility to work independently, establish priorities and organize workloadProblem- solving mindsetGood communication skills requiredExcellent telephone skills requiredWillingness and ability to alter duties to support the needs of the businessWhat we offer our team members:A company dedicated to transforming communities one life at a time.A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.Ongoing training throughout your employmentPaid Time Off and Holidays throughout the year to recharge.Company sponsored Whole Health programs designed to recharge our teams.Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability.Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform communities' one life at a time.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.