Bilingual Mandarin Customer Service Representative (Remote)

Fully Remote Job Type Full-time Description We are seeking a Mandarin- and English-speaking Customer Experience Specialist to support patients of a global healthcare organization. In this role, you will serve as a key point of contact, delivering accurate, compassionate, and timely assistance through phone-based support. This position is ideal for professionals who value stability, remote work, and long-term career development in the healthcare support industry. Key Responsibilities Provide inbound phone support to patients, including: Appointment scheduling and follow-ups Medication refill coordination Basic inquiries regarding lab results and services Handle an average of 80 calls per shift while maintaining quality and accuracy Document interactions clearly and comply with service and data standards Collaborate with an international support team to ensure a smooth patient experience Job Highlights: 80,000 – 100,000 PHP monthly salary Permanent work-from-home setup Structured career growth and leadership pathways Support a global healthcare services team Requirements Fluency in Mandarin Chinese and English (spoken and written) Previous experience in customer service, call center, or patient support is an advantage Reliable home office setup (stable internet, computer, headset) Willingness to work night shift (12:00 AM – 9:00 AM Philippine time #J-18808-Ljbffr TotalCare Walk-In Clinic Inc