Field Application Engineer

Role Overview

The Field Applications Engineer (FAE) will serve as the primary technical interface between customers, sales, and engineering teams for high-speed optical interconnect solutions including 400G, 800G, and 1.6T optical transceivers, AEC/DAC/ACC products, and AI infrastructure connectivity solutions.

The ideal candidate combines strong customer-facing communication skills with deep technical expertise in optical networking, high-speed Ethernet, and AI/Hyperscale data center architectures.

This is a remote position with flexibility to support customers across North America, including travel for customer engagements, onsite support, and industry events as needed.

Key Responsibilities

• Serve as the primary technical point of contact for customers during evaluation, qualification, deployment, and post-sales support activities.
• Support customer bring-up, interoperability testing, and system-level validation activities.
• Troubleshoot hardware, firmware, signal integrity, and link performance issues in customer environments.
• Coordinate escalation activities between customers and internal engineering, operations, quality and supply chain teams to ensure timely issue resolution.
• Provide technical expertise on:

• 400G / 800G / 1.6T optical transceivers
• AEC, DAC, and ACC cable solutions
• Linear and DSP-based optics
• Ethernet and InfiniBand interconnects
• AI cluster and hyperscale network architectures
• Assist customers in selecting optimal interconnect solutions based on reach, power, latency, and deployment requirements.

• Conduct technical presentations, product demonstrations, and solution workshops with customers and strategic partners.
• Build strong relationships with OEMs, ODMs, switch vendors, and AI infrastructure providers including NeoClouds, HPC and Enterprise.
• Provide onsite deployment and lab support during customer qualification and production rollout phases.
• Provide customer feedback to internal teams regarding product performance, feature requests, and market trends.
• Support interoperability validation with:

• NVIDIA QM/CX/Spectrum platforms
• Ethernet switches and AI fabrics
• Hyperscale and enterprise server platforms
• Assist in maintaining lab equipment and validation environments for customer testing and qualification.

• Support strategic customer opportunities alongside the sales organization.
• Participate in customer meetings, technical reviews, trade shows, and industry events.
• Assist in developing technical collateral, application notes, and deployment guides.

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Photonics.
• 5+ years of experience in optical transceivers, data center networking, or high-speed interconnect technologies.
• Strong understanding of:
• Ethernet and InfiniBand protocols
• PAM4 signaling and DSP architectures
• Optical link budgets and fiber infrastructure
• AI and hyperscale data center architectures
• Hands-on experience with:

• 400G/800G optics
• NVIDIA networking ecosystem
• Lab instrumentation and validation tools
• Customer troubleshooting and escalation management
• Excellent communication, presentation, and customer-facing skills.
• Ability to travel as required to support customer engagements and deployments.
• Experience supporting NeoCloud, Enterprise, or AI infrastructure customers.
• Familiarity with Marvell, Broadcom, Credo, or similar DSP platforms.
• Silicon photonics and co-packaged optics technologies.
• Knowledge of AI cluster networking topologies and GPU infrastructure deployments.