Field Application Engineer

Field Application Engineer

San Jose, California, United States

About the Job Field Application Engineer

Role Summary: Responsible for supporting the adoption and deployment of company's cutting-edge CXL-based computational memory solutions. Major responsibilities include engaging with customers and partners to understand their technical requirements and ensuring seamless integration and exceptional performance of company's products.

Key Responsibilities:

• Customer/Partner Engagement CPU and Server Validation Process management
• Serve as the primary technical contact for customers, developing and executing comprehensive device validation plans for company's CXL computational memory solutions.
• Collaborate with customers to understand their system architectures, workloads, and challenges, delivering tailored recommendations for seamless integration and optimal performance.
• Manage test equipment setup, experimental planning, results analysis, and the end-to-end validation process at customer sites, ensuring rapid adoption and high reliability of company's devices.
• Product Support and Training
• Conduct system-level debugging, performance tuning, and root cause analysis for customer-reported issues.
• Develop and deliver technical presentations, training sessions, and documentation to help customers effectively utilize company's computational memory.
• Assist in the creation of application notes, user guides, and best practices documentation.
• Cross-functional Leadership and Technical Sensing
• Work closely with company's engineering and product development teams to provide feedback on customer requirements, feature requests, and potential product improvements.
• Partner with the marketing and business development teams to support go-to-market strategies, including technical demos and proof-of-concept projects.
• Stay updated on emerging trends in computing systems (e.g. CXL, CPU, memory, and near data processing) technologies to proactively address market demands and challenges.

Key Requirement:

• Minimum Qualifications:
• Bachelors or Masters degree in Engineering, Computer Science, or a related field (or equivalent experience).
• At least 10 years of experience in technical and commercial roles, preferably within CXL, Near-Data Processing, AI, or memory industries.
• Demonstrated ability to thrive in team-oriented environments while also working independently, especially in high-pressure or ambiguous situations.
• Exceptional leadership, communication (both written and oral), and interpersonal skills.
• Strong organizational and analytical abilities.
• Effective problem-solving and issue resolution skills.
• Willingness and ability to travel regularly to South Korea and occasionally to other countries.
• Preferred Qualifications:
• Experience in field application engineering, technical marketing, or technical specialist roles.
• Comprehensive knowledge of both hardware and software in AI, including technical, commercial, and product/application expertise.