Repair Technician II

Repair Technician II

Join a Global Leader in Workforce Solutions Net2Source Inc. Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precisionRight Talent. Right Time. Right Place. Right Price.

Location: 4455 Atherton Drive, Salt Lake City, UT 84123 (Onsite) Duration: 12+ Months Contract Pay Rate: $27.04/Hr on W2 Shift: Mon-Fri|8:00AM-5:00PM

Position Summary

This position will need to understand and demonstrate the ability to perform activities necessary for Infusion Pump Service operations, including repair, refurbishment, out of box failures analysis and complaint investigations. In addition, this position may be responsible for training new employees on key aspects of the Service process, including PCI (Product Complaint Investigation) analysis, device history investigation, and true root cause analysis to component level if required. Also responsible for documenting the required aspects of Infusion Pump PCI, repair, refurbishment, rework, and labor and material tracking jobs. This person must be proficient with the device tracking system (Oracle) so that the complaints are addressed, and all results are technically accurate and include required elements ensuring that the analysis/repair activity is properly recorded.

Essential Duties & Responsibilities

• Will perform routine and complex work related to the repair, rework, refurbishment or upgrades of medical devices.
• Troubleshoot and analyze customer device returns to problem solve root cause issues.
• Comply with all the requirements in the Quality and Operational procedures in their area of responsibility to meet the requirements of all applicable Quality System Regulations (i.e. cGMP compliance).
• Perform Level 0 and Level 1 PCI investigations on a regular basis, working as necessary with Senior Technicians, QA, Customer Service and Global Complaint Management teams as necessary.
• Assist with notebook/engineering studies, out of box failures analysis and yield improvement activity.
• May perform troubleshooting and repair of devices onsite at customer locations.
• Work with Manager and QA to identify and resolve process and/or product non-conformities.
• Assist Senior Technicians or Engineering with On-the-Job training activities as required.
• Clean the assigned work area on daily basis to maintain clean work environment.
• Work on special projects as they arise.

Knowledge, Skills & Qualifications

• Demonstrate initiative and good teamwork skills
• Proficient with cGMP, process, and product knowledge
• Good verbal and written communication skills
• Ability to edit written process documentation as necessary
• Proven analytical thinking and problem-solving skills
• Quality and results oriented

Education and Experience

• High School diploma or GED equivalent
• A.S. degree in a technical discipline preferred, or equivalent experience
• 1-3 yrs of industry experience in a high-tech manufacturing, service repair or related environment.

Minimum Qualifications

• Must be at least 18 years of age

Travel Requirements

• Typically requires travel less than 25% of the time

Physical Requirements and Work Environment

• Job duties are performed in a service repair hub environment.
• Must have high level of hand-eye coordination and manual dexterity to work with electro-mechanical medical devices
• Must be able to lift 30-40 lbs.

Client is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Type of Repairs Experience: Look for candidates who have hands-on experience in repairing electronic/mechanical equipment. Ideal profiles include work on PCBs, circuit boards, gaming consoles, small household appliances, or industrial equipment.

Technical Skills: Ability to diagnose, troubleshoot, and repair down to the component level. Experience in soldering, using testing equipment (like multimeters, oscilloscopes), and reading schematics or blueprints.

Relevant Hobbies or Side Projects (Highly Valued): Candidates who enjoy tinkering, rebuilding electronics, repairing gadgets or household devices in their free time (e.g., repairing blenders, old radios, gaming systems). Personal projects or hands-on DIY electronics experience are strong indicators of technical aptitude.

Experience Rebuilding or Assembling Interfaces: Prior exposure to rebuilding interfaces, working on templates or frameworks, or any hardware/software integration projects.

Behavioral & Interview Questions Commonly Asked: Tell us about a time you fixed a complex device what was the issue, and how did you approach it? Have you ever repaired something not related to work like a blender, gaming console, or home device? What tools do you regularly use in repairs? How comfortable are you with reading schematics or troubleshooting unknown systems? Work Ethic and Team Fit: Ability to follow standard repair procedures while thinking independently when needed. Strong attention to detail, willingness to learn, and a passion for hands-on work.

Why Work With Us?

We believe in more than just jobswe build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity

Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1 #LS01