Member Service Representative (Full-Time) - Germantown

Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. Responsibilities Provide basic counseling on available products and services to meet member needs. Assist members with opening and maintaining deposit accounts, loans, and other financial products. Research and resolve basic account discrepancies and service requests. Identify opportunities to cross‑sell products and enhance member relationships through education. Understand and comply with all relevant federal and institutional regulations related to financial products and services. Support team members by sharing knowledge and best practices as experience grows. Ensure cash and other negotiable instruments are handled properly and securely. Process routine transactions, including deposits, withdrawals, loan payments, and check cashing. Perform other duties as assigned. Qualifications Experience in building effective relationships through rapport, trust, diplomacy, and tact. Effective research, analytical, and problem‑solving skills. Experience working independently and in a team environment. Experience maintaining composure in a high‑production and changing environment. Experience navigating multiple systems efficiently and adapt to evolving technologies. Effective skill exercising sound judgment and making informed decisions. Ability to embrace and support change initiatives in a dynamic and continuously evolving environment. Effective verbal and written communication skills to engage with members and colleagues. Desired Qualifications Working knowledge of deposit and loan products, services, and operational procedures. Experience in customer service, preferably in banking or a financial institution. Additional Information Hours Available Monday - Saturday, hours based on business needs. Location 11534 Middlebrook Rd Germantown, Maryland 20876. Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status. #J-18808-Ljbffr Navy Federal Credit Union