Applicant Services Representative

Why You Want To Work Here: We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Applicant Services Representative is responsible for the accurate and timely response to customer service-based questions over the phone and via email and the processing of benefits applications, payment calculations, and reports. Responsibilities of the Applicant Services Representative: Answer incoming phone calls Receive and respond to incoming emails Calculate benefits information, status, and payments Route calls to appropriate departments Process status requests, applications, documents, and eligibility waivers Maintain files of information Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and/or participant system files, i.e., Federal Identification Number or Social Security Number discrepancies Other duties as assigned Requirements of the Applicant Services Representative: Over 2 years of previous customer service / data entry processing experience Previous benefit fund experience strongly preferred, but not required Previous banking or number/ finance-oriented experience desired Listen well with the ability to communicate effectively both in verbal and written communications Present a professional image in the office Strong attention to detail Demonstrate ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor $50-60k + Benefits Full-Time, Onsite #J-18808-Ljbffr Rocs, Inc.