Executive Director

As a vital part of our team, the Executive Director must be a strong leader with the ability to provide operational oversight. They will set the ultimate example for servant-hearted excellence and positive culture in the restaurant while showing genuine care for our team and guests. The Executive Director will work alongside the Owner/Operator to lead, grow, and support the team.

RESPONSIBILITIES

The responsibilities and tasks for this role directly relate to the 4 pillars of our mission statement.

1. Obsession for exceptional service

• Be the go-to expert in the restaurant for safety, service, and productivity, setting the standard for best practices.

2. Drive for continual growth

• Enthusiastically lead the team; celebrate successes while holding team members accountable for performance results
• Perform managerial tasks such as strategizing business goals, reviewing reports and results, and team development
• Ensure Chick-fil-A Chesterfield Valley is stewarding all resources well and meeting and exceeding all Chick-fil-A standards

3. Commitment to operational excellence

• Take full ownership of the restaurant's Profit and Loss (P&L) statement, operating within specified parameters for labor, food, and general expenses.
• Partner with other leaders to plan ahead to ensure that the store runs with excellence at all times.

Operate within the prescribed limits for labor, food, and general expenses.

• Ongoing evaluation of the store; streamlining systems/processes to improve efficiency and to build sustainable sales and profit growth

4. Focus on developing remarkable leaders

• Oversee a team of four key Directors within the restaurant, guiding and mentoring them to ensure high levels of performance
• Accountable for leading, training, and developing the team, including directors
• Know, set, and evolve store goals with a focus on key metrics: Sales growth, profitability, food safety, customer experience scores
• Meet regularly with Operator and Leadership Team for training/personal development and to execute the overall vision

EXPECTATIONS

• Uplift and reinforce our Chesterfield Valley culture
• Hold the team accountable to meet extremely high standards
• Model constant and healthy communication and give correction when needed
• Recruit, train and retain top-caliber talent
• Willing and able to work a flexible schedule including all weekends and holidays
• Prioritize responsibilities to keep up with daily, monthly and long term needs of restaurant
• Consistently deliver reliable results
• Create and maintain systems to improve operational efficiency

ATTRIBUTES

• Consistent and reliable
• Detail-oriented
• Ability to multi-task
• Work well independently and in a team environment
• Cheerful and positive attitude
• Customer service oriented
• Strong interpersonal skills

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.