Store Director

Company Overview:

Healthy Living is a locally owned, independent chain of supermarkets serving communities in Vermont and New York. Our mission is to fuel a passion for great food, health, and well-being and be the place where people gather to shop, eat, and work. We are committed to providing super healthful, innovative, and delicious food while maintaining exceptional hospitality and creating an inviting place to shop and eat. We also prioritize our relationships with local farmers and producers, and actively contribute to our community.

Position Overview:

The Store Director of a Healthy Living store location is responsible for leading all day-to-day operations while carrying out the vision and objectives of Healthy Living's Senior Leadership Team and Store Owners. This role ensures exceptional retail conditions, maintaining a store environment that is clean, safe, visually compelling, and aligned with brand standards. The Store Director provides strong, people-centered leadership by offering thoughtful coaching that supports growth, clarity, and empowerment across the management team and hourly staff. Equally important, the Store Director upholds a culture of accountability-setting clear expectations, following through consistently, and ensuring that all policies, procedures, and protocols established by the Senior Leadership Team are maintained.

Location: 3065 Route 50, Saratoga Springs, NY 12866

Job Type: Store Leadership


Hours: Full-Time, Flexibility preferred, holidays and weekends


Pay: Salaried position with a starting range between $93,600-$100,000 (depending on experience)


Requirements

Degree: High School diploma; Bachelors degree in Business or a related field preferred

Experience:

• At least 4 years management/progressive supervisory experience; preferably in a natural foods/grocery retail environment
• At least 5 years of experience in a retail environment; preferably in a natural foods/grocery industry
• Previous experience with financial management/cash management

Store Operations

• Oversees and is accountable for day-to-day store operations and ensures an organized and smoothly run operation
• Works to ensure a stable, profitable, and growing business
• Develops and recommends store goals, performance objectives, guidelines and best practices that are based on Store Owners and/or CFO's guiding principles
• Monitors and manages store operations throughout the various departments
• Promotes and empowers continuous quality improvement across all departments
• Works with Purchasing Dept and Receiving Dept to establish procedures to monitor and manage store inventory.
• Oversees and is accountable for day-to-day store operations and ensures an organized and smoothly run operation
• Works to ensure a stable, profitable, and growing business
• Develops and recommends store goals, performance objectives, guidelines and best practices that are based on Store Owners and/or CFO's guiding principles
• Monitors and manages store operations throughout the various departments
• Promotes and empowers continuous quality improvement across all departments
• Works with Purchasing Dept and Receiving Dept to establish procedures to monitor and manage store inventory.
• Ensures staff are treated fairly and are provided a positive, energetic and joyful work community in accordance with State and Federal law and employee personnel policies as adopted by Human Resources, CFO and Store Owners
• Ensures adherence to policies and procedures as outlined in the Staff Resource Guide
• Ensures compliance with all applicable laws: licenses, permits and health & safety regulations; manages and monitors compliance with applicable federal and state health and safety laws
• Ensures that the store provides a safe work environment for all staff and guests; works with Training Specialist and HR to ensure that all staff are trained in and follow all organizational safety procedures and guidelines

Leadership & Management

• Motivates & inspires the Management team and all HL staff
• Builds a strong Management team through mutual trust, respect and coordination and promotes and encourages the same between management and staff
• Provides a model of supportive, participatory and servant leadership promoting concepts of team building and empowerment
• Works with HR to interview and hire management and supervisory staff
• Supervises and regularly evaluates performance of department supervisors and buyers, performs regular and timely performance reviews
• Oversees, assists, provides leadership to, and supervises all department managers in planning and performance to achieve all individual department and store goals and objectives
• Provides and coordinates Manager training as necessary in order to ensure success; fosters a work environment that promotes ongoing education and development
• Works with HR on all disciplinary actions and terminations for management/supervisory staff
• Sets performance goals for managers/supervisors to support short and long-term plans and holds them accountable to these objectives
• Works with VP of Ops and HR to maintain an organizational staffing structure that is in line with and supports HL's the financial goals and objectives while also promotes fair distribution of work while maintaining outstanding "extra mile" hospitality to guests
• Schedules and leads monthly management team meetings

Relationship to Store Owners & Financial Accountability

• Demonstrates an understanding of and commitment to HL's Mission, Vision, Values, Culture, Guiding Principles and Policies
• Participates with the Leadership Team as a co-leader in identifying emerging trends and progressive practices, and establishing organizational short and long-term goals and objectives
• Attends all meetings with Leadership as required
• Acts as the communication liaison between Store Owners, Managers and Staff
• Works with Store Owners, and HR regarding instances where it is believed a policy of Health Living should be modified, discontinued, or replaced
• Communicates regularly and keeps Leadership Team informed regarding operations, community affairs and issues, potential legal issues, and all other matters relevant to the successful operations of Healthy Living
• Works with Store Owners, Marketing/Design team and to monitor and manage guest and community relations.

When Excellence is achieved, the results will look like this:

The Store Director is a person who embodies the vision of the company. In this role, the excellent SD follows the owners' lead in thoroughly understanding the company culture and helping the Management Team rise to new heights of service to their staff and hospitality to our guests. What do we mean when we say "company culture?" As it pertains to general management; we strive to create a workplace where creativity, freedom, accountability to one's self and one's team, and joy abounds. Staff enjoys interesting jobs with opportunities to be creative, open communication abounds, and the opportunity to move up in the organization is ever-present. This environment of openness, service and joy comes from the top down, and the SD is a leading example of allowing every staff person the freedom to do their job and develop their skills, while being held accountable for every action.


The excellent SD is focused on the bigger picture and exudes a calm, positive confidence that sets the energy of the entire store. From that vantage point, they give guidance, teaching and service to the team of Managers and Supervisors, always leading through example with the highest of energy. They manage in ways that inspire and that Managers and their staff are compelled to follow, setting clear expectations and giving consistent feedback.


Healthy Living's 8 Essential Behaviors

Make Someone's Day

You're here because you're a true 51%er and we want you to bring genuine enthusiasm to work daily. You get that warm, fuzzy, tingly-from-head-to-toe feeling when helping others - staff and guests! You see getting to "yes" as a super-fun challenge! You readily and freely interact with every guest. There's nothing you like more than seeing guests leave happier than when they arrived. When your teammates are having a tough day, you use positive energy to bring them up. When you smile, everyone smiles.

Move fast and be thorough

You work with a purposeful sense of urgency. You will be trained to achieve excellence in your job to complete tasks quickly, efficiently, and with great skill, and at the same time remembering to look up and connect with each guest. You LOVE getting the job done and doing it well.

Create a team people want to stay on

Your genuine, positive energy contributes to an upbeat, effective team where you and your co-workers thrive and express a desire to stay and to grow together. You treat your teammates with respect and kindness every single day. You offer empathy and an open ear. You bring special skills to the team that are respected by your teammates and in turn you see the value in others' skills and talents.

Show Up

You show up to work. You are fully present for your teammates, our guests, and our trade partners. You're a reliable, invested member of the team. You bring authentic, positive energy to work every day. Deep down you care.

"What can I do?"

The words, "What can I do?" and "How can I help?" fly out of your mouth because you recognize that the collective goal of the team and the store is bigger than the task at hand. You anticipate the needs of your coworkers and the guests and are proactive in helping others.

Come with a solution

You have a keen eye for identifying pain points in our systems, but you always come to the table with a solution to offer. You think outside the box, you're creative in solving problems, and you adapt to change with grace. You always speak up and let us know what you need!

Own it

You hold yourself accountable and you're accountable to your teammates. When there is an issue, ask yourself, "What can I do to help fix it?" When there is success, you and your team celebrate! The details matter, and you are attentive to all of them.

Seek knowledge

At Heathy Living we love learning and are naturally curious. We love feedback; it is an opportunity to improve ourselves. You reflect deeply on feedback by frequently looking inward and evaluating your own performance at HL. You are personally fulfilled by helping others grow and love taking on new challenges and new opportunities to learn.

If all of this sounds like you, please apply for a position today and begin your career with our mission, vision, and values driven company.

Healthy Living Market and Café is an equal opportunity employer and we're proud to hire a diverse, inclusive Staff!