Compliance Technology Engineer

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,700, and has 57offices in 22 countries within key global markets.

Our challenge

We are seeking an experienced Compliance Technology Engineer to support the engineering, implementation, integration, and operational management of technology used for regulatory electronic communications archiving and supervision.

The ideal candidate will combine strong infrastructure and automation skills with practical experience supporting electronic communications in a regulated environment. This role requires hands-on experience with Microsoft Azure, Terraform, PowerShell and/or Python, Windows, messaging technologies such as Microsoft Exchange and Microsoft Teams, and SMTP fundamentals.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $95K - $100K/year & benefits (see below).

The Role

Responsibilities:

• Engineer, implement, configure, and support solutions used for electronic communications capture, archiving, and supervision in a regulated environment.
• Support integration of messaging and collaboration platforms with enterprise communications archiving solutions.
• Work with Microsoft Exchange and Microsoft Teams and other electronic communication technologies to support compliant capture and archiving.
• Troubleshoot message delivery, routing, journaling/capture, connectivity, and integration issues across messaging and archival platforms.
• Apply strong knowledge of SMTP fundamentals, including mail flow, routing, relays, headers, and troubleshooting.
• Design, deploy, and maintain infrastructure and services within Microsoft Azure.
• Develop and maintain Infrastructure as Code using Terraform to improve consistency, repeatability, and automation.
• Develop PowerShell and/or Python scripts for automation, monitoring, deployment, validation, troubleshooting, and operational support.
• Support Windows-based infrastructure and applications, including troubleshooting at the operating system and application layers.
• Partner with Compliance and technology stakeholders to translate regulatory and business requirements into scalable technical solutions.
• Participate in production support, incident troubleshooting, root-cause analysis, upgrades, migrations, and remediation activities.
• Develop technical documentation, operational procedures, architecture documentation, and support materials.
• Identify opportunities to improve automation, resiliency, monitoring, operational efficiency, and controls across the communications compliance environment.

Requirements:

• Experience supporting Compliance and Regulatory electronic communications archiving and/or supervision technologies.
• Hands-on experience with an enterprise communications archiving platform such as Smarsh, Proofpoint, or a comparable solution.
• Strong hands-on experience with Microsoft Azure.
• Experience building and maintaining infrastructure using Terraform.
• Strong scripting and automation skills using PowerShell and/or Python.
• Strong experience administering and troubleshooting Microsoft Windows environments.
• Experience with enterprise messaging and collaboration technologies, including by not limited to Microsoft Exchange On-premise, Exchange Online and Microsoft Teams, Bloomberg email, IM, and Symphony.
• Strong understanding of SMTP, mail flow, message routing, and related messaging concepts.
• Strong troubleshooting skills across applications, infrastructure, networking, messaging, and cloud services.
• Ability to work across engineering, infrastructure, messaging, cybersecurity, operations, and Compliance teams.
• Strong written and verbal communication skills with the ability to document complex technical environments clearly.

Preferred, but not required:

• Experience supporting Linux environments.
• Experience with multiple electronic communications archiving or supervision platforms.
• Experience integrating communication platforms with compliance capture and archival systems.
• Experience with large-scale cloud migrations or modernization initiatives.
• Experience with monitoring, logging, alerting, reconciliation, or automated validation of communications capture.
• Understanding of electronic communications retention, recordkeeping, supervision, eDiscovery, legal hold, and audit requirements in regulated environments.
• Experience implementing automated infrastructure deployment and configuration management practices.
• Familiarity with APIs and integration technologies used to connect messaging, collaboration, and archival platforms.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 57 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.