Operations Support Specialist II (Readiness & Response)

Job Description

Job Description

We are helping an on-demand, autonomous ride-hailing company hire Readiness and Response Operators to support vehicle readiness, field response, and fleet operations for its public-facing autonomous vehicle service.

In this role, you'll prepare vehicles for daily service, respond to on-road recovery events, support riders, troubleshoot technical issues, and help maintain fleet safety, quality, and uptime. You'll also support vehicle logistics, remote vehicle movement, and new market launch activities as needed.

The ideal candidate is safety-focused, technically capable, and comfortable working in fast-paced field environments. You remain calm under pressure, follow detailed procedures accurately, and provide professional support to riders and cross-functional teams.

Training Schedule (First 8 Weeks)

• AM Shift: Monday - Friday, 7:30 AM - 3:30 PM
  Available Shifts (After Training)
• 1st Shift: 6:00 AM - 2:30 PM
• 2nd Shift: 2:00 PM - 10:00 PM
• 3rd Shift: 10:00 PM - 6:30 AM

As a Readiness and Response Operator - 2, you'll:

• Perform detailed pre-service and post-service readiness checks, including mechanical inspections, sensor verification, and required data-processing procedures.
• Respond to in-field vehicle incidents and coordinate safe recovery, repositioning, extraction, loading, and unloading activities.
• Operate autonomous vehicles using approved remote input tools to support recovery, repositioning, and movement through complex environments.
• Assist riders during recovery events by supporting safe vehicle entry and exit, providing clear updates, and maintaining a professional customer experience.
• Support riders and the public at pick-up and drop-off locations by answering questions and providing light concierge assistance.
• Use terminal commands, internal applications, and diagnostic tools to troubleshoot system blockers, power cycle hardware, and flash vehicle firmware.
• Maintain vehicle cleanliness and passenger readiness through interior and exterior detailing.
• Manage vehicle charging activities and help maintain charging and service infrastructure.
• Support vehicle movement and storage across multiple sites.
• Assist with new market launches, including vehicle deployment, site organization, and readiness inspections.
• Track and replenish cleaning supplies, passenger amenities, minor hardware, and other fleet consumables.
• Document incidents, technical issues, recovery activities, and vehicle status updates accurately and in real time.
• Support both service fleet and test fleet operations as business needs require.
• Follow all safety procedures and use required personal protective equipment.

Requirements:

• Strict adherence to all safety protocols and the consistent use of required PPE.
• Compliance: Must pass a background check, MVR (Motor Vehicle Record) check, and drug screen.
• Must comply with the Substance Abuse Policy.
• Experience: 2–4 years of work experience in a fast-paced environment that blends logistics with customer service (e.g., hospitality, aviation ground ops, emergency response, or fleet management).
• Execution: Proven ability to execute complex procedures with a high degree of accuracy and a "customer-first" sense of urgency.
• Technical Aptitude: Comfort using terminal commands, mobile devices, laptops, and remote operation interfaces (Rovebot) to manage vehicle states and report anomalies.
• Driving: Must possess a valid driver’s license with a clean/excellent driving record. Experience with precision driving in high-traffic urban environments is a plus.
• Physicality: Ability to lift up to 50 pounds; ability to stand, walk, push, pull, squat, bend, and reach during shifts in both a workshop and public road environment.
• Composure: Proven track record of maintaining a calm, professional demeanor during high-pressure situations or unexpected disruptions on public roads. T
• his role will require safety boots that conform to ASTM F2412 / F2413 requirements.