Sr. Director of Design, Identity & Trust

Sr. Director of Experience Design, Identity & Trust

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description

Essential Responsibilities:

• Develop and articulate a clear, compelling vision and strategy in alignment with Experience Design strategy and operations that inspires others
• Oversee and direct the development of user interface plans with direct impact on PayPal revenue, expense, budget, and growth
• Negotiate with and influence the decision-making of senior internal and external executives and decision-makers
• Create operational and strategic objectives that enhance user and customer experiences using domain knowledge and extensive expertise
• Provide guidance to critical cross-functional and cross-organizational teams focused on experience design across PayPal
• Identify and resolve strategic user interface and interaction design with new or innovative solutions

Minimum Qualifications:

• 12+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
• 5 years of experience leading others

Additional Responsibilities & Preferred Qualifications:

This is a rare opportunity to shape how millions of people around the world securely access, protect, and trust PayPal. If you're passionate about leading at the intersection of design, security, and customer experience, we'd love to hear from you.