Field Technician I

Field Technician I# Field Technician IHot JobOC - Ocala, FL 34481## OverviewPosition TypeFull TimeJob ShiftDayEducation LevelHigh School/GED or EquivalentCategoryTelecommunications## DescriptionThe Field Technician I is responsible for providing professional and technical services to internet customers with a focus on installation, maintenance and troubleshooting.**Responsibilities*** Installs, maintains, repairs, and provides general supervision of telecommunications lines, including telephones, voice mail systems, fax lines, Internet, and wireless systems for new and existing residential customers* Performs installation, maintenance and troubleshooting of high-speed internet and voice networks including associated wiring and equipment* Responsible for administering all network services and performing tests on various equipment and circuits, monitoring all services, identifying issues and resolving any problems in equipment* Supports and provides regular maintenance on all customer programs, monitors all requests and ensures customer satisfaction in all processes* Performs installation and maintenance on all telecommunication networks* Contributes to best client service and supports them during field visits* Reviews work order requests to ensure services requested are completed* Responsible for monitoring and maintaining equipment inventory to ensure equipment is on hand to complete installations as scheduled* Utilizes various electronic testing devices* Locates, identifies and marks buried infrastructure cables* Configures and sets up of residential wireless access points and irrigation timers* Activates Smart Home components and various other wireless devices* Ensures that company vehicles are stocked with the necessary materials and equipment, keeps inventory of equipment and facilitates scheduled maintenance* Performs maintenance and repair on outside plant facilities* Uses a shovel and pick to dig up and bury cable; may be required to work in controlled environmental vaults (CEV)* Assists other technical personnel in the performance of their duties when requested* Responsible for ensuring customer satisfaction by providing information on all company products and promoting a positive, professional image* Communicates, completes and signs all assigned work orders and is responsible for the submission of paperwork associated with warehouse and equipment requests, customer equipment or any other required documentation* Maintains professional conduct with all customers and the general public at all times* Performs all duties in adherence to OTOW standards* Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices* Maintains a positive and professional demeanor toward all residents, visitors and co-workers* Performs other duties as assigned**Education and Experience:*** High School Diploma or equivalent required* 2+ years of field technician experience preferred* 2+ years of wired and/or wireless internet experience preferred**Skills and Knowledge:*** Must be able to read, write and understand English and have exceptional verbal and written communication skills* Must have excellent attention to detail, be well organized, have the ability to multi-task, prioritize and plan to accomplish tasks* Knowledge of advanced technological products available to consumers* Ability to diagnose the nature of a problem and troubleshoot to correct it**Personal Attributes:*** Strong interpersonal skills* Inquisitive, detail-oriented with strong technological and analytical skills* Honesty and integrity* Self-motivated with a strong work ethic* Continuous learner* Commitment to diversity, equity and inclusion**Certifications and Licenses*** A valid Florida Drivers License with acceptable driving history is required #J-18808-Ljbffr