Group Coordinator Lead Customer Service Rep

DHL Supply Chain is Hiring! At DHL you will play a part in one of the worlds most essential industries. There has never been a better time to join DHL Supply a global business like ours the opportunities are endless. So join us. Work with us. Grow with us.

The core responsibilities of this role include: exceptional email communication skills along with data organization. Ability to lead a team and resolve customer issues.

Position: Group Coordinatior Lead - Customer Service Representative

Shift : 1st shift

Days : Mon- Fri

Hours: 8AM-4PM

Pay: $22.50 per hour

Be part of the worlds largest logistics company!DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:
- Affordable medical dental and vision coverage available beginning on your 30th day
- PTO program for all associates including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose :

Responds to inquiries processes orders handles complaints and processes returns in a prompt courteous and effective manner

Phone duties freight claim reporting and other clerical duties directed by Supv

Key Accountabilities :

• Track and trace shipments and provide data to internal and external parties as appropriate.
• Maintain customer records including claims and returns by updating account information.
• Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve problems; expediting correction or adjustment; following up to ensure resolution.
• Coordinate special customer requests with the transportation and operations departments expediting orders as necessary.
• Coordinate customer profile information with carriers to ensure incident free delivery.
• Effectively interface with service providers in identifying and resolving issues and concerns.
• Prepare product or service reports by collecting and analyzing customer information follow up with other departments to ensure service standards are met.
• Responsible for the effective training of new customer service associates.
• Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments inventory count requests a courteous and efficient manner.
• Report customer feedback to management including any signs of dissatisfaction.
• Act as a liaison between operations and the customer in administration of accounts and between the office and customer regarding credit charges.
• Responsible for the reporting of KPIs as agreed upon to evaluate the effectiveness of both the operation and department.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current procedure book for the customer service jobs and functions.
• Effectively correspond with customers as required.
• Prepare reports as required for task analysis as required.

Required Education and Experience :

• 1-2 years related experience
• High School Diploma or Equivalent preferred

Our Organization is an equal opportunity employer.

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Required Experience:

IC