Director, Product Portfolio (Cleveland)

At CHAMP, we are redefining the technology used by Motor Vehicle Agencies and their stakeholders. We do so with innovative, cloud-based software that enhances efficiency, security, and interoperability. Our solutions replace outdated processes with modern, scalable platforms, enabling organizations to operate with greater speed and accuracy in an increasingly digital world.

Director, Product Portfolio

Location : Cleveland (Onsite – 4 days in office)

Department : Product

Reports To : Head of Product

Travel: Yes >20%

Sponsorship: This position is not eligible for Visa Sponsorship

Relocation: This position is not eligible for Relocation

Your Impact

The Director, Product Portfolio creates clarity and strategic direction across a line of products by identifying and evaluating opportunities for growth and customer value. Operating with a high degree of autonomy, this person thrives in ambiguity, takes initiative, and turns open-ended questions into clear priorities and evidence-based recommendations. Success means ensuring teams focus on the right problems, in the right order, with a clear understanding of the outcomes worth pursuing.

We welcome candidates from all backgrounds. If you meet most of the qualifications below, we encourage you to apply, even if you don’t meet every single one.

What You’ll Do

Evaluate Opportunities & Define Outcomes

• Proactively identify and assess product opportunities based on customer needs, market demand, strategic fit, and business value.
• Establish measurable success criteria, including revenue growth, adoption, operational efficiency, and customer outcomes.
• Continuously evaluate progress against those outcomes and adjust priorities as new evidence or business need emerge.

Create Clarity & Portfolio Visibility

• Bring structure to evolving or ambiguous information by defining problems, clarifying priorities, and developing actionable plans.
• Maintain a clear view of the portfolio’s lifecycle, current initiatives and upcoming opportunities.
• Communicate what teams are working on, why it matters, and what comes next.
• Make tradeoffs, risks and assumptions explicit so stakeholders can make informed decisions.
• Establish a sequence of work that maximizes customer and business value.

Apply Product Thinking and Build Alignment

• Ability to connect portfolio decisions to customer value, business outcomes, and long-term product direction
• Partner with product and technical leaders to ensure portfolio decisions support consistency, scalability, and long-term value.
• Exercise independent judgement and take initiative to move decisions forward, even when information is incomplete.
• Support decisions with clear rationale, relevant evidence, and defined next steps.
• Build alignment on major investments, tradeoffs, architectural implications, and cross-team dependencies.

Strengthen Product Practices and Coach Teams

• Coach teams to define customer problems, test assumptions, and measure outcomes.
• Reinforce continuous discovery, customer feedback, and iteration as core product practices.
• Helps teams connect individual initiatives to a sustained product strategy.
• Strengthen product judgement and accountability across the organization.

Connect Market and Client Insights to Strategy

• Represent the product portfolio in sales and client discussions, clearly communicating its value and strategic direction.
• Use market and client engagement to validate needs, surface opportunities, and inform portfolio opportunities.
• Help clients understand how their process can align with the product’s industry-formed best practices.

Requirements Qualifications

• 7+ years of experience in product management, product strategy, or product leadership within a technology company.
• Demonstrated success evaluating product opportunities, developing business cases, and guiding investment and prioritization decisions across multiple products or complex platforms.
• Ability to thrive in ambiguity, take initiative, and turn incomplete information into clear problem statements, priorities, and actionable recommendations.
• Strong business and analytical judgement, with experience assessing market demand, customer needs, commercial potential, and measurable product outcomes.
• Proven ability to influence cross-functional teams, coach product practices, and build alignment with senior leaders, technical partners, sales teams, and clients.
• Excellent communication skills for aligning senior leaders, technical partners, sales teams, clients, and cross-functional stakeholders, including the ability to explain strategic recommendations, make tradeoffs explicit, and connect portfolio decisions to business and customer value.

Preferred Qualifications

• Experience in SaaS, enterprise software, or technology serving government or regulated industries.
• Experience with customer discovery, market research, and validating opportunities before committing significant resources.
• Familiarity with financial modeling, pricing, go-to market strategy, and product performance measurement.
• Experience strengthening product operating models and helping teams adopt continuous discovery and outcome-focused planning.
• Experience navigating complex client environments with multiple stakeholders, lengthy sales cycles, or substantial implementation dependencies.

Why You’ll Like Working Here

Competitive Salary

Annual Bonus Potential

Health, Dental & Vision Insurance

Unlimited PTO Policy

Matching 401K with immediate vesting

Subsidized Lunches at our Cleveland Headquarters

Fast Paced work environment in a growth company

Newly Renovated Office Space

Salary Range

The expected salary range for this position is $160,000-$220,000 annually. This is a good faith estimate, and final compensation may vary based on experience, skills, and geographic location.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, including veterans and individuals with disabilities. If you need accommodations during the application or interview process, please let us know. We’re here to help.

By joining CHAMP , you will be an integral member of our team with many opportunities for personal growth and upward mobility in a growing organization. We have a great culture that is flexible, collaborative and welcoming.