Director of Operations

Director of Operations | Furniture Division | Omaha

AOI is looking for an experienced operational leader to oversee and elevate our Furniture Division and drive excellence across every function, from project management and installation to warehouse operations, logistics, and service. If you're someone who leads with accountability, builds high-performing teams, and has a track record of turning operational complexity into competitive advantage, this role was built for you.

This is a high-impact leadership position for someone who is equal parts strategic thinker and hands-on executor; a person who can align people, process, and performance to deliver exceptional results for our clients and our business. You'll lead operations backed by AOI's 40-year reputation for quality, craftsmanship, and partnership, representing MillerKnoll, the #1 furniture brand in the world.

What You'll Do

• Lead All Furniture Operations: Oversee installation, warehouse, service, project management, logistics, and facilities; driving efficiency, accountability, and client satisfaction across every function.
• Develop and Mentor Team: Bring out the best in employees through coaching, clear expectations, and a culture built on trust and accountability.
• Deliver on Every Project: Ensure projects are executed on time, within scope, and within budget by monitoring field operations, staffing, and resource allocation.
• Own the Financial Performance: Oversee labor estimating, project budgets, and post-project reviews; identifying trends and protecting margins through continuous improvement.
• Align and Advance the Business: Partner cross-functionally with Sales, Design, and executive leadership while championing the tools and systems that keep operations running and scaling

What We're Looking For

• 7+ years of experience in operations management, preferably in commercial furniture, construction, or related fields.
• Associate's Degree in Business or related field, or a combination of education and experience.
• Proven leadership of cross-functional teams and departments.
• Able to read and interpret architectural blueprints, furniture installation drawings, space planning layouts, finish schedules, and manufacturer installation guides.
• Strong understanding of project lifecycle, installation workflows, and warehouse operations.
• Excellent organizational, problem-solving, and communication skills.
• Proficient with Microsoft Office, CORE, related MillerKnoll/ Furniture or vendor software preferred.
• Strong financial and margin awareness with ability to manage budgets and labor costs.

What Will Make You Successful Here

• Operational Discipline: Timelines, estimates, budgets, and follow-through are where you thrive. Things don't fall through the cracks on your watch.
• Builder's Mindset: You see gaps in process as opportunities, not frustrations, and you have the persistence to close them with scalable, lasting solutions.
• Team Developer: You invest in the people around you. You're as proud of your team's growth as you are of the results they deliver.
• Client Focus: You understand that operational excellence is ultimately a client promise, and you lead your teams with that in mind every day.

Here, you'll find

• The opportunity to shape and lead operations for a growing team backed by a 40-year legacy and a leading furniture brand.
• A collaborative leadership team that values your voice and supports your growth.
• A culture that rewards initiative, celebrates achievement, and invests in its people.
• The freedom to build scalable systems and leave a lasting mark on how AOI operates.

Compensation & Benefits

• Competitive base salary commensurate with experience
• Comprehensive health, dental, and vision
• 401k with company match
• Paid vacation, sick pay, and holidays
• Tuition reimbursement
• Professional development and training through AOI and MillerKnoll
• Vehicle Allowance

Physical Requirements While performing the duties of this job, the employee is regularly required to stand, walk, and move throughout office, warehouse, and client environments for extended periods. The employee must frequently bend, stoop, kneel, and crouch to inspect, direct, and oversee furniture installation and warehouse activities. The employee occasionally required to use hands to handle, position, and manipulate furniture components and installation tools, and must be able to reach overhead and at varying heights. The employee frequently communicates with installation crews, warehouse staff, clients, and project stakeholders and must be able to clearly convey and receive verbal and written instructions. The employee must occasionally climb stairs or ladders to assess work areas. The employee must regularly lift and/or move up to 50 pounds and may occasionally be required to lift or team-lift items up to 100 pounds. Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus to inspect completed installations and review floor plans and work orders.

*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.